Director of Professional Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Professional Services based in the United States.

This is a high-impact leadership role responsible for redefining how enterprise software delivery is executed  will own the end-to-end Professional Services organization, shaping how customers are onboarded, implemented, and brought to value across complex, regulated environments. The role sits at the intersection of delivery, product, and engineering, requiring a leader who can transform operational execution into a strategic growth driver. You will be accountable for building a scalable delivery operating model that balances speed, quality, and customer outcomes.

The environment is fast-moving, highly collaborative, and deeply focused on continuous improvement and innovation. Success in this role means fundamentally improving time-to-value while elevating team performance and delivery consistency. You will directly influence customer satisfaction, operational efficiency, and overall company growth.

• Own and transform the end-to-end Professional Services delivery engine, including technical delivery, PMO, and solutions consulting functions.
• Design and implement a scalable delivery operating model that improves implementation speed, quality, and predictability across all customer deployments.
• Define, track, and manage core delivery metrics such as CSAT, time-to-implementation, utilization, and delivery efficiency.
• Lead cross-functional collaboration with Product and Engineering to ensure delivery processes are tightly aligned with product architecture and roadmap evolution.
• Identify inefficiencies in existing delivery workflows and drive rapid experimentation and optimization to improve outcomes.
• Reshape organizational structure, roles, and incentives to prioritize impact, accountability, and measurable business outcomes.
• Build executive-level visibility into delivery health, risks, and operational performance to inform strategic decision-making.
• Develop and mentor a strong management layer, enabling leaders to independently own outcomes and scale team performance.
• Introduce modern tools, including AI-enabled workflows, to reimagine how delivery work is executed at scale.

• 10+ years of experience in SaaS Professional Services, enterprise software delivery, or implementation leadership roles.
• 3+ years of experience managing managers and leading multi-layered delivery organizations.
• Proven track record of transforming delivery operations to improve efficiency, speed, and customer satisfaction without compromising quality.
• Strong experience collaborating with Product and Engineering teams in complex, technical environments.
• Deep understanding of SaaS implementation life cycles, enterprise customer deployments, and recurring revenue models.
• Strong leadership skills with the ability to coach, develop, and scale high-performing management teams.
• Demonstrated ability to operate in ambiguous, fast-paced environments with a bias toward action and experimentation.
• High AI fluency and openness to leveraging technology to redesign and optimize delivery processes.
• Strong executive communication and stakeholder management skills across all organizational levels.
• Experience with Professional Services Automation (PSA) tools and delivery analytics.
• Background in fintech, financial services, or regulated industries is highly preferred.
• Strong ability to balance strategic thinking with hands-on operational execution.

• Remote-first work environment with flexibility to work from anywhere
• Competitive compensation package including base salary and stock options
• Comprehensive health, dental, and vision insurance coverage
• Flexible paid time off policy for rest and recharge
• Twice-yearly company off-sites in international destinations
• Home office setup stipend to support remote work needs
• Work travel and co-working budget for professional development and collaboration
• Opportunity to directly influence product delivery strategy and company growth
• Strong focus on AI adoption and innovation in day-to-day work
• Inclusive, mission-driven culture focused on customer impact and continuous improvement.