NOC Analyst; Remote

Excluded States and Districts

AK, CA, CO, CT, DC, HI, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY are excluded from this job advertisement.

Remote in any United States jurisdiction not excluded from this job advertisement.

Be the first line of defense for a platform millions of Veterans depend on! As an NOC Analyst, you will provide 24/7 eyes‑on‑glass monitoring, service request intake, and initial incident response across mission‑critical applications supporting the Department of Veterans Affairs (VA).

The NOC Analyst provides round‑the‑clock monitoring, alert triage, severity classification, and service request intake ensuring Critical and High priority requests are acknowledged within mandated response times.

3 years of experience in a Network Operations Center (NOC) and 24/7 IT operations environment.

Bachelor’s Degree in information technology or related field;
CompTIA A+ or Network+ certification (preferred).

• Excellent ability to monitor dashboards and alerting tools 24/7, recognize the urgency of service requests, and take feasible actions to minimize impact
• Excellent knowledge of severity classification standards (Critical, High, Medium, Low, Other)
• Excellent ability to apply correct classification to incoming service requests and incidents
• Excellent ability to acknowledge and process service requests through Jira meeting Critical and High response standards
• Above average ability to proactively and timely communicate and coordinate with all authorized entities necessary to limit impacts to Veteran services
• Above average experience working rotating shifts in a 24/7/365 operations environment supporting mission‑critical systems
• Working knowledge of basic cloud platform concepts, Kubernetes terminology, and AWS service names to triage and route tickets
• Experience supporting federal government programs and enterprise‑scale applications operating in cloud‑based or hybrid environments
• Excellent verbal and written communication skills

• Assignment Location
  - Remote
• Sedentary Work – Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Typing, communicating, repetitive motions.
• Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.
• Inside environmental conditions with protection from outside elements.

Active Federal Civilian Public Trust clearance.

• U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years.

• Covers a 10‑year period and in some instances lifetime events
• OPM Security Investigations Index (SII)
• DOD Defense Central Investigations Index (DCII)
• National Agency Check (NAC) records
• FBI name check
• FBI fingerprint check
• Credit report check
• Written inquiries to previous employers and references listed on the application for employment
• Potential interviews with the subject, spouse, neighbors, supervisor, coworkers
• Law enforcement check
• Court records check
• Education check – Attendance and Degrees

• Monitors dashboards and alerting tools 24/7, providing the first line of detection for production issues, degradations, and disruptions
• Acknowledges and processes all incoming service requests through Jira
• Ensures Critical requests receive manual response within 5 minutes and High requests within 15 minutes
• Applies correct severity classification (Critical, High, Medium, Low, Other) to all incoming service requests and incidents
• Initiates coordination calls and notifies VA Leadership for Critical and High severity issues within required time frames
• Documents initial incident conditions and contributes to incident ticket creation supporting formal incident reports prepared by Site Reliability Managers (SRE) and the Monitoring and Incident Manager
• Tracks production and staging/development availability and…