Site Reliability Engineer; Remote

Excluded States (not eligible for this role): AK, CA, CO, CT, DC, HI, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY

Future Need
- Actively Interviewing

Location: Remote in any United States jurisdiction not excluded from this job advertisement.

Be the technical backbone of reliability for a mission‑critical Department of Veterans Affairs (VA) cloud platform. As a Site Reliability Engineer, you will serve as the liaison between platform and product teams, ensuring 99.99% availability across hundreds of applications through proactive incident response, capacity planning, and automation.

Position

Description:

The Site Reliability Engineer leads incident triage and root cause analysis, and drives automation to reduce operational toil across the platform.

Minimum/General

Experience:

3 years of experience in site reliability engineering or platform operations

Minimum Education: Bachelor's Degree in computer science, information technology, or related field; AWS Certified Dev Ops Engineer
- Associate or Certified Kubernetes Administrator (CKA) (preferred)

Essential Skills/

Qualifications:

• Excellent experience performing daily monitoring and reporting of the four Golden Signals (latency, error rate, volume, saturation)
• Excellent ability to participate in 24x7 on‑call support rotations
• Excellent experience leading or supporting incident response including triage, mitigation, resolution, and recovery
• Excellent ability to conduct Root Cause Analysis (RCA) and develop corrective and preventive actions
• Excellent experience defining, implementing, and maintaining Key Performance Indicators (KPIs)
• Above average experience designing and maintaining automation for deployment, testing, configuration, scaling, and recovery processes
• Above average knowledge of Infrastructure as Code (IaC) practices
• Above average ability to support and maintain Terraform‑based environment provisioning
• Working knowledge of capacity planning and load analysis
• Experience supporting a federal agency
• Excellent verbal and written communication skills

General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment.

• Assignment Location
  - Remote
• Sedentary Work – Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Typing, communicating, repetitive motions.
• Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.
• Inside environmental conditions with protection from outside elements.

Security: Active Federal Civilian Public Trust clearance

• U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years

Federal Civilian Public Trust Consists of a review of up to but not limited to:

• Covers 10 year period and in some instances lifetime events
• OPM Security Investigations Index (SII)
• DOD Defense Central Investigations Index (DCII)
• National Agency Check (NAC) records
• FBI name check
• FBI fingerprint check
• Credit report check
• Written inquiries to previous employers and references listed on the application for employment
• Potential interviews with the subject, spouse, neighbors, supervisor, coworkers
• Law enforcement check
• Court records check
• Education check
  - Attendance and Degrees

Tasks/activities include, but are not limited to:

• Performs daily monitoring and reporting of performance metrics including the four Golden Signals and incident‑free availability for each assigned product
• Participates in 24x7 on‑call support rotations as needed providing subject matter expertise for platform services and product dependencies
• Leads or supports incident response activities including triage, mitigation, resolution, and recovery in accordance with established standards
• Conducts RCA and develops corrective and preventive actions
• Produces incident reports and post‑incident reviews within defined timelines
• Defines, implements, and maintains KPIs providing real‑time and historical insight into product reliability and availability
• Conducts capacity planning and load analysis ensuring…