Site Reliability Engineer; Remote

Position Overview

Be the technical backbone of reliability for a mission‑critical Department of Veterans Affairs (VA) cloud platform. As a Site Reliability Engineer, you will serve as the liaison between platform and product teams, ensuring 99.99% availability across hundreds of applications through proactive incident response, capacity planning, and automation.

Location: Remote in any United States jurisdiction not excluded from this job advertisement.

Compensation: Annual projected pay range $80,241 – $119,603.

• Perform daily monitoring and reporting of performance metrics including the four Golden Signals and incident‑free availability for each assigned product.
• Participate in 24x7 on‑call support rotations as needed, providing subject matter expertise for platform services and product dependencies.
• Lead or support incident response activities including triage, mitigation, resolution, and recovery in accordance with established standards.
• Conduct root cause analysis (RCA) and develop corrective and preventive actions.
• Produce incident reports and post‑incident reviews within defined timelines.
• Define, implement, and maintain key performance indicators (KPIs) providing real‑time and historical insight into product reliability and availability.
• Conduct capacity planning and load analysis to ensure systems meet current and forecasted demand across all environments.
• Design, implement, and maintain automation for deployment, testing, configuration, scaling, and recovery processes to reduce manual operational toil.
• Validate system readiness prior to releases, patches, and upgrades.
• Monitor and support post‑deployment activities, ensuring stability and performance.
• Participate in daily Change Control Board (CCB) meetings to support safe, reliable, and repeatable releases across assigned products.
• Serve as liaison between the platform team and product teams, providing subject matter expertise regarding platform and product architecture, configurations, and dependencies.

3 years of experience in site reliability engineering or platform operations.

Bachelor's Degree in computer science, information technology, or related field; AWS Certified Dev Ops Engineer – Associate or Certified Kubernetes Administrator (CKA) (preferred).

• Excellent experience performing daily monitoring and reporting of the four Golden Signals (latency, error rate, volume, saturation).
• Excellent ability to participate in 24x7 on‑call support rotations.
• Excellent experience leading or supporting incident response including triage, mitigation, resolution, and recovery.
• Excellent ability to conduct root cause analysis (RCA) and develop corrective and preventive actions.
• Excellent experience defining, implementing, and maintaining key performance indicators (KPIs).
• Above average experience designing and maintaining automation for deployment, testing, configuration, scaling, and recovery processes.
• Above average knowledge of Infrastructure as Code (IaC) practices.
• Above average ability to support and maintain Terraform‑based environment provisioning.
• Working knowledge of capacity planning and load analysis.
• Experience supporting a federal agency.
• Excellent verbal and written communication skills.

• Medical, dental, vision, and prescription drug coverage for you and your family.
• Life insurance, short‑term disability, and long‑term disability paid for by the Company.
• Supplemental coverages including accident, critical illness, and hospital.
• Additional life insurance coverage for you and your dependents.
• 401(k) plan with various options to select based on your retirement goals.

All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.

• Assignment Location - Remote.
• Sedentary work; occasional exertion of up to 10 pounds; frequent or constant negligible force may be required to lift, carry, push, pull, or otherwise move objects.
• Typing, communicating, repetitive motions.
• Close visual acuity to prepare and analyze data, view computer monitors, and read. May need to view presentation screens and other visual aids in a virtual setting.
• Inside environmental conditions with protection from outside elements.

Active Federal Civilian Public Trust clearance required.

• U.S. Citizenship or Permanent Resident who has lived in the United States for at least 3 years.

We participate in the E-Verify program.