Manager Service Delivery; Remote Job Houston Texas USA,IT/Tech

Position: Manager Service Delivery (Remote in US)

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Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell offers opportunities for career growth, valuing contributions, work flexibility, learning, and development.

Summary

As a Manager Service Delivery (Remote in US) at Gainwell, you will leverage technology to improve health outcomes for vulnerable communities, working with innovative solutions to healthcare challenges. Your responsibilities include overseeing project delivery, managing resources across teams, and ensuring projects are completed on time, within scope and budget, using tools like Microsoft Project, Smartsheet, or Resource Plus.

Your role in our mission

Lead planning and execution of projects across business, clinical, or IT units

Define project scope, goals, deliverables, timelines, and milestones

Manage project risks, budgets, and change control processes

Coordinate internal and external resources across departments

Utilize resource planning platforms to forecast, assign, and optimize team capacity

Partner with team leads to resolve resource conflicts and align staffing with demand

Maintain real-time capacity and resource utilization reports

Serve as liaison between project sponsors, stakeholders, and teams

Provide weekly project and resource status updates

Lead resource review and project prioritization meetings

What we're looking for

Leadership or supervisory experience in support services, project leadership, or program management in tech industries, with ability to motivate diverse teams
Understanding of healthcare technology, PBM, or pharmacy operations for project and budget management
Strong communication skills to build relationships and resolve resource conflicts
Project management certification (PMP, PMI-ACP) with at least five years of relevant experience
Familiarity with capacity modeling, time tracking, or workforce analytics

What you should expect in this role

Travel opportunities (0-10%)
Full-time, permanent salaried position
Career advancement opportunities
Benefits starting Day 1 (medical, dental, vision)
Company match 401K and other benefits within months
Flexible vacation policy after 90 days
Company-provided computer
Remote work with minimum broadband speeds of 24 Mbps download and 8 Mbps upload
Video cameras required during interviews and orientation
Final date to receive applications:
June 1, 2025

Salary range: $93,000 - $110,000/year, varies by region and experience. Gainwell offers a supportive environment with benefits, development programs, and a focus on healthcare innovation.

Additional details

Seniority level:
Mid-Senior level
Employment type:

Full-time
Job functions:

Project Management, IT
Industries:
Healthcare, Non-profit, Government

Gainwell is an Equal Opportunity Employer. For more information, visit our website and careers page.

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