Sr. Techno-Functional Business Analyst

The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth’s Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees.

We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure.

Our Mission: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes.

EOTSS is seeking a Senior Techno-Functional Business Analyst to support the Commonwealth’s enterprise-wide migration from People Soft HCM to Workday. This role sits within the HR CMS group and is a key contributor to one of the largest HR modernization initiatives in the state.

The ideal candidate will possess deep People Soft HCM expertise and strong techno-functional capabilities, including system configuration, payroll support, data conversion, interfaces, reporting, testing, and migration activities, with Workday experience strongly preferred.

The Senior Techno-Functional Business Analyst will act as a functional and technical liaison between business stakeholders, People Soft teams, and Workday developers and implementation partners. The role requires a deep understanding of both platforms, strong requirements and testing expertise, and the ability to translate complex HR processes into scalable, compliant Workday solutions.

This position participates across the full project lifecycle—from discovery and design through configuration, testing, deployment, and post-go-live stabilization.

The primary work location for this role will be at 200 Arlington Street, Chelsea, Massachusetts 02150. The work schedule for this position is Monday through Friday, 9:00AM to 5:00PM EST. This position is expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.

• Serve as the primary liaison between business stakeholders, People Soft technical teams, and Workday developers/implementation partners.
• Develop a comprehensive functional and technical understanding of People Soft HCM and Workday requirements.
• Lead fit/gap/conversion analysis between current and new systems, interfaces, third party tools, and data.
• Translate business, regulatory, and operational requirements into functional specifications, user stories, and configuration requirements.
• Support data mapping, validation, reconciliation, and migration testing between systems.
• Facilitate workshops, requirement sessions, design reviews, and solution walkthroughs.
• Lead and execute system, integration, regression, and user acceptance testing.
• Partner with developers and system integrators to resolve functional and technical issues.
• Support configuration, conversion, interface, reporting, and payroll-related testing activities across People Soft and Workday environments.
• Support change management, training, and knowledge transfer activities.
• Ensure compliance with accessibility (Section 508), security, and EOTSS standards.
• Track and communicate status, risks, and dependencies to project leadership.
• Provide post-go-live support and issue triage during the transition period.

• 5+ years of experience in IT application delivery as a senior techno-functional Business Analyst or similar role is required.
• 5+ years in enterprise application delivery or transformation initiatives is preferred.
• 3+ years of experience with application development, workflow design, and test case creation is preferred.
• Strong knowledge of People Soft HCM (HR/CMS) is required,…