Sr. Manager, Core Business Systems

Job Description

The Senior Manager, Core Business Systems is responsible for leading the delivery, support, and continuous improvement of enterprise applications that support core business operations. The scope includes HRIS platforms, enterprise content management (ECM), customer communications management (CCM), and related business systems.

This leadership role combines hands‑on execution, operational discipline, business partnership, and people leadership, including management of a team of direct reports.

Employees who live within 30 miles of the TMG home office are expected to follow a hybrid or in‑office schedule. The initial training period may require additional in‑office days.

• Lead the end‑to‑end lifecycle of key business systems, including enhancements, releases, upgrades, integrations, and production support.
• Own delivery outcomes across scope, schedule, quality, risks, dependencies, team capacity, and measurable business value.
• Partner with business stakeholders, product owners, vendors, and delivery teams to ensure requirements are well‑defined, prioritized, and effectively executed.
• Provide day‑to‑day oversight across delivery activities, ensuring priorities reflect business objectives, operational needs, and available capacity.
• Coordinate integrations across internal and external platforms, data flows, APIs, vendor systems, and enterprise services.
• Stay close to the work by understanding delivery status, removing blockers, supporting issue resolution, and helping teams navigate complex implementation challenges.

• Ensure system stability, availability, and reliability through effective oversight of operational processes and team execution.
• Oversee incident, problem, and change management processes, including root cause analysis, corrective actions, and prevention of recurring issues.
• Establish and maintain clear metrics, dashboards, routines, and reporting to track system uptime, defect trends, backlog health, release readiness, service quality, and operational risk.
• Drive continuous improvement in system efficiency, automation, support models, release discipline, and user experience.
• Ensure adherence to IT governance, architecture standards, security practices, compliance requirements, audit controls, and change management expectations.
• Promote disciplined execution through clear documentation, repeatable processes, defined ownership, and effective decision‑making routines.

• Lead, mentor, and develop a high‑performing team of developers, analysts, administrators, and configuration specialists.
• Set clear expectations for delivery, quality, accountability, collaboration, documentation, and stakeholder engagement.
• Manage team capacity, resource planning, skills development, performance feedback, and prioritization of work.
• Coach team members through complex delivery and support situations, helping them strengthen technical judgment, business understanding, and execution discipline.
• Build a culture of accountability, continuous learning, operational excellence, and practical problem‑solving.
• Raise the bar for team performance by improving ways of working, encouraging ownership, and recognizing measurable progress.

• Partner with stakeholders across HR, operations, and other business functions to align system capabilities with business needs.
• Translate business priorities into practical delivery plans, system enhancements, and operational improvements.
• Serve as a key liaison between business and IT teams, ensuring clear communication, aligned expectations, and timely issue resolution.
• Support prioritization across new demand, regulatory needs, technical debt, production support, and platform improvements.
• Ensure technology work improves business outcomes, including user experience, service quality, operational efficiency, adoption, and risk reduction.

• Manage vendor relationships supporting enterprise applications, including performance monitoring, issue escalation, and service quality.
• Support budgeting,…