Technical Support Associate

Position Summary

As a Technical Support Associate (US) at realworld one, you will contribute to building a new category around one of the largest unmet opportunities in industrial enterprises: execution performance.

Working closely with our global teams in the US, Germany, and India, you will support customers across North America by preparing and managing XR hardware, providing first‑line technical support, assisting with technical inquiries, and ensuring reliable day‑to‑day operations. The role combines hands‑on responsibilities in our Frisco, TX office with flexible remote work.

We are looking for a reliable, organized, and proactive individual with a strong interest in technology and XR, high quality standards, and a professional approach to customer communication. This role offers the opportunity to gain practical experience in an international software company working with innovative XR technology.

• Prepare, configure and ship XR hardware and related equipment to customers.
• Coordinate hardware logistics and maintain inventory readiness, ensuring equipment is organized, functional, and ready for customer deployments.
• Provide first‑level technical support and communicate professionally with customers, partners, and internal teams to ensure timely issue resolution and a high‑quality support experience.
• Troubleshoot Windows, account, connectivity, and device‑related issues.
• Support customer onboarding sessions, workshops, and hardware installations remotely and, where required, onsite at customer locations.
• Manage assigned operational tasks independently while collaborating closely with colleagues across our global teams in Germany and India.

• Available to work part‑time (approximately 10–20 hours per week), whether alongside a degree program or other professional activities.
• Solid technical knowledge of IT systems, including hardware and software, with a strong interest in XR technologies.
• Positive, customer‑oriented personality with a professional, service‑oriented mindset and a commitment to delivering an excellent customer experience.
• Strong communication skills in English and confidence when interacting with customers, partners, and internal stakeholders.
• Excellent organizational skills with an independent, reliable, and proactive working style.
• Hands‑on mentality, high quality standards, and motivation to contribute to a dynamic international team.

realworld one's mission is to accelerate advancements in the life sciences community by providing the best extended reality solutions. Customers include several major, well‑known companies such as Bayer, Cytiva, GEA Group, Lonza, Roche, Sartorius, SKAN or ZEISS.