Desktop Support Engineer

Your role in our mission

We are seeking a resourceful, reliable, and motivated Desktop Engineer to manage the technology needs of employees in our San Francisco office. A qualified candidate will have solid experience with both macOS and Windows devices, including troubleshooting, software installation, remote management, and a strong working knowledge of industry best practices.

The Desktop Engineer reports to the Corporate IT Support Manager and works as part of the Corporate IT team to provide all employees with the best possible experience with their work technology. In this role you will operate autonomously, take ownership of recurring issues, and mentor junior team members while thriving in our culture of innovation and creativity.

This is a hybrid role that requires on‑site presence in the San Francisco office Tuesday–Thursday, with flexibility to work from home on Mondays and Fridays.

• Manage onboarding, off‑boarding, equipment shipping and receiving on a rotating schedule.
• Work on support tickets from the Jira Help Desk Ticketing System, updating the system with work performed and problem resolution.
• Remotely troubleshoot tickets and provide detailed notes on steps taken to resolve.
• Image and provision laptops and access to systems for new employees so they are properly configured for first use.
• Work with e‑waste vendors to decommission and recycle old assets.
• When onsite, handle desktop support walk‑ups, including assisting employees with hardware troubleshooting.
• Maintain inventory of assets in our asset management system.
• Install and push software and security patches to client computers.
• Leverage AI tools to automate and streamline day‑to‑day tasks, improve response times, and reduce repetitive manual work.
• Assist other team members in troubleshooting and repairing failures in office infrastructure such as printers, projectors, TV displays, wireless networks, and workstation setup.
• Provide A/V and conference call support for company and departmental meetings.
• Identify, develop, and implement processes and policies that improve the efficiency of the support function.

• Amazing interpersonal skills, being patient and friendly while identifying and supporting the needs of end‑users.
• At least 2 years of relevant experience supporting medium‑sized enterprises.
• Strong experience supporting major desktop platforms (Windows and macOS) and fundamental employee computing needs.
• Understanding of Active Directory objects for management of users and computers.
• Hands‑on experience with Google Workspace and Microsoft O365 Suite.
• Experience using AI tools to automate workflows and increase day‑to‑day productivity.
• The ability to learn new technologies and processes quickly.
• Experience updating an IT asset management system to keep an up‑to‑date inventory of all IT assets and their location.
• The ability to identify, develop, and implement processes and policies to improve efficiency in handling support issues.
• The ability to be a strong team player.
• The ability to work different shifts and schedules, including occasional on‑call after‑hours support.
• Experience with Okta, MFA, Slack, Microsoft AVD’s, Jira, and Confluence is a major plus.

• We prioritize high‑touch collaboration and flexibility, whether you work from our San Francisco or Phoenix offices or as a fully remote team member.
• Competitive salary and a 401(k) with a 5 % company match to help you build long‑term financial security.
• Holistic well‑being resources, including flexible time off, paid parental leave, an annual wellness allowance, and comprehensive health coverage.
• Professional and personal growth opportunities, including access to Udemy, childcare assistance, pet insurance, and additional savings through Beneplace.

Salary: 84,000 – 100,000 USD per year.

Applicants have rights under Federal Employment Laws.

Equal Employment Opportunity (EEO) applies.

California applicants should view our CCPA Notice for Applicants.

Illinois applicants should view our Artificial Intelligence Notice for Applicants.