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Remote Jira Service Desk & SLA Manager
Remote / Online - Candidates ideally in
Lakeville, Dakota County, Minnesota, 55044, USA
Listed on 2026-07-08
Lakeville, Dakota County, Minnesota, 55044, USA
Listing for:
Crains Cleveland
Remote/Work from Home
position Listed on 2026-07-08
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
Crains Cleveland is hiring a Service Desk/Ticket Manager to oversee the operational backbone of a platform supporting the Department of Veterans Affairs. This remote position requires expertise in managing Jira workflows and ensuring SLA compliance across service requests.
The ideal candidate will have at least 5 years in IT service management, a Bachelor's degree in a relevant field, and strong communication skills to train stakeholders effectively.
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