Cloud Monitoring Engineer; Remote

The following states/districts are excluded from this job ad: AK, CA, CO, CT, DC, HI, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY

Future Need
- Actively Interviewing

Location: Remote in any United States jurisdiction not excluded from this job advertisement.

Provide the eyes‑on‑glass excellence a mission‑critical Department of Veterans Affairs (VA) platform demands. As a Cloud Monitoring Engineer, you will build, tune, and maintain the observability stack tracking latency, error rate, saturation, volume, and incident‑free availability across 300+ applications.

The Cloud Monitoring Engineer builds and maintains the Capabilities and Services Dashboard and supports monitoring infrastructure, ensuring automated alerting detects production issues before user‑reported tickets arrive.

• Builds and maintains the Capabilities and Services Dashboard displaying real‑time latency, error rate, saturation, volume, and incident‑free availability for all capabilities and services
• Implements dependency tracking within the dashboard including latency, error rates, and transaction volumes for all capability and service dependencies
• Configures and tunes automated monitoring and alerting mechanisms ensuring personnel are alerted to production issues prior to receipt of user‑reported tickets
• Ensures all capabilities and services are individually monitored and tracked for latency, error rate, saturation, volume, and incident‑free time
• Maintains an accurate, complete, and auditable alert log including alerted system, description, timestamps, corrective actions, and responsible system
• Continuously tunes alert thresholds to reflect meaningful degradation or disruption while minimizing false positives
• Supports the Capabilities and Services Monitoring Plan defining alert conditions, thresholds, notification mechanisms, and escalation paths
• Coordinates with on‑call SREs and the Monitoring and Incident Manager during active incidents to provide real‑time dashboard data and historical trend analysis
• Implements additional or revised dashboard metrics

The annual projected pay range for this position is $102,075 – $156,237 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location.

• Medical, dental, vision and prescription drug coverage for you and your family.
• Life Insurance, short‑term disability and long‑term disability paid for by the Company.
• Supplemental coverages including Accident, Critical Illness, and Hospital.
• Additional Life insurance coverage for you and your dependents.
• 401k plan with various options to select based on your retirement goals.

All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.

We participate in the E‑Verify program.

5 years of experience in cloud monitoring and observability engineering

Bachelor's Degree in computer science, information technology, or related field;
Dynatrace Associate certification or equivalent observability platform certification (preferred)

• Excellent experience building and maintaining dashboards displaying latency, error rate, saturation, volume, and incident‑free availability in real‑time (e.g., Dynatrace, Splunk)
• Excellent knowledge of the four Golden Signals
• Excellent ability to individually monitor and track latency, error rate, saturation, volume, and incident‑free time
• Excellent ability to implement dependency tracking within monitoring dashboards including latency, error rates, and transaction volumes
• Excellent experience configuring automated alerts reflecting meaningful degradation or disruption while minimizing false positives
• Excellent ability to maintain an accurate, complete, and auditable log of all alerts including alerted system, cause, timestamps, corrective actions, and responsible system
• Above average experience supporting 24/7 monitoring operations and coordinating with on‑call Site Reliability Engineers (SREs) during…