Desktop Technical Analyst; OIT Internal; Hybrid Workplace

OIT ONLY RECRUITMENT

This recruitment is open only to current employees of the Office of Information Technology for the State of Colorado. Contractors currently engaged at OIT do not qualify as employees.

As a member of our Desktop team, you will provide targeted Tier I and II desktop support, identify, evaluate, implement, and manage support requests, and determine the best troubleshooting methodology to resolve issues. Your work will empower coworkers to fully utilize technical resources and deliver excellent government services to the Colorado community.

• Support a diverse group of users—desktop, laptop, and tablet—and resolve problems in a variety of production environments, such as Microsoft, Adobe, Java, and others.
• Provide targeted support for hardware and software issues remotely and on‑site.
• Manage and maintain asset information systems.
• Image, prepare, and deploy new and/or rebuilt computers.
• Proactively manage all open change orders, assigned incidents, and problems.

Three (3) years of professional experience in an occupational field related to the work assigned at the Tier II level, including previous experience in a professional service desk or desktop support environment.

• Additional appropriate education will substitute for the required experience on a year‑for‑year basis, but cannot completely substitute for these qualifications.
• Training or certification related to the work assigned to the position may be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

• Experience utilizing, deploying, and supporting Microsoft OS and familiarity with software applications including Office, Azure, Active Directory, Intune, SCCM, or MECM.
• Experience working in ticketing systems for technical support.
• Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in the infrastructure of a local area and wide area network.

• OIT employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.
• A pre‑employment background check will be conducted as part of the selection process.
• Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre‑employment drug test.
• This position may require travel within the specified geographic area, and to locations across the state as needed.

• If this posting indicates “remote from anywhere in CO” in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado.
• While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non‑discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The Governor’s Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre‑employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at  or call (303) 764‑7900.

The Governor's Office of Information Technology does NOT offer sponsored visas for employment purposes.