Customer Success Engineer II

Must Have The Following In Order To Apply

• Bachelor's degree in computer science, Information Systems, Engineering, or a related technical field or equivalent practical experience in a customer facing technical role
• Four (4) years of experience in field engineering, systems integration, or customer facing technical role
• Active Secret Security Clearance
• Bilingual (English / Spanish) written and spoken

• Prior military or defense contractor field engineering experience (ISR/C2/Communications) is preferred
• Experience and expertise in deploying, administering and troubleshooting Linux systems (Ubuntu, Red Hat, or similar), including command-line operations, networking configuration, script development, service management, and log analysis
• Experience supporting regulated or complex enterprise environments
• Familiarity with customer success metrics (adoption, health scores, churn risk)
• Verbal and written communication skills, especially with enterprise stakeholders
• Ability to explain complex technical concepts to both technical and non-technical audiences
• Comfortable leading customer meetings, workshops and technical working groups
• Problem-solving skills and a proactive, customer first mindset

• Ability to obtain Top Secret
• IP networking concepts that include routing, switching, subnetting, VLAN configuration, VPN integration, and network troubleshooting

• Linux systems (deployment, administration, troubleshooting)
• Supporting integrated hardware, software, and network environments
• Project management or technical delivery coordination
• Communication, documentation, and stakeholder engagement skills

• Operate in high-pressure, time-constrained environments
• Troubleshoot complex systems with incomplete or evolving information
• Experience translating technical capabilities into mission relevant outcomes
• Communication skills across technical and non-technical audiences
• Experience gathering customer feedback and influencing product roadmaps
• Fluency with IP networking concepts including routing, switching, subnetting, VLAN configuration, VPN integration, and network troubleshooting
• Proficiency deploying, administering and troubleshooting Linux systems (Ubuntu, Red Hat, or similar), including command-line operations, networking configuration, script development, service management and log analysis.

Drug Testing/Screening;
Credit Checks;
Reference Checks.

The Customer Success Engineer II (CSE) will provide dedicated subject matter expertise in delivering Day Zero automation for tactical systems using MANTLE Platform. This role is responsible for enabling automated deployment and configuration of network devices, datacenter infrastructure, and supporting application dependencies required for tactical data node systems.

This is a hybrid position based in Tampa, FL and combines remote work with on-site support for tactical systems at operational scale. The role serves as a key technical advisor to the customer, ensuring successful adoption, deployment, troubleshooting, and sustainment of MANTLE-enabled automation workflows. This role requires a strong mix of technical depth, customer engagement ability, and execution discipline.

The ideal candidate has experience in infrastructure deployment, Linux, networking, and system integration, with additional strength in datacenter and hyperconverged infrastructure preferred. The successful candidate will also bring strong project management skills and the ability to coordinate technical efforts across multiple stakeholders in fast moving mission environments.