Application Analyst II; Remote - WashU IT

Position Summary

Under general supervision and technical guidance, the person in this position is responsible for the delivery of multiple functions and activities to support the Research Management System (RMS) for units across the University. Functions include application use case analysis to ensure application configuration meets business needs, performing configuration and administration of assigned applications, consultation on application capabilities and best practices, impact analysis of upgrades/changes, incident management, vendor management, and quality assurance/testing support.

The person will also support efforts to increase adoption of assigned applications as needed. The Application Analyst II will possess a range of systems analysis and technical skills coupled with strong customer service.

40 hours per week.

Primary

Duties & Responsibilities:

• Partner with University stakeholders to understand key use‑cases and requirements.
• Perform moderately complex research, analyze technology, consult vendors, and apply best practices to design technical solutions by utilizing systems analysis techniques and procedures, including consulting with users, to determine functional specifications.
• Evaluate potential risks to the service and applications, develop mitigation plans and recommendations, and facilitate decisions related to vendor‑provided application/system enhancements or new implementations.

• Advise end users on application best practices and functionality.
• Respond to and resolve moderately complex incidents/requests submitted by customers utilizing critical thinking skills and functional application system knowledge.
• Develop a comprehensive understanding of assigned applications.
• Create and maintain documentation related to services, solutions, and applications.

• Plan, review, coordinate, and socialize impact of vendor‑managed application upgrades for moderately complex projects.
• Engage regularly with vendors to understand application product release roadmaps and functionality, along with any impacts to customers and existing configuration; partner with leadership to manage the vendor relationship to ensure continuous support is maintained.
• Support contract renewal and licensing activities as needed.
• Validate, test, and implement solutions, new features and functionality.
• Develop moderately complex test plans as needed to ensure solutions meet business requirements.

Performs other duties as assigned.

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

No specific certification/professional license is required.

Relevant

Experience:

2 years.

Not Applicable.

A driver’s license is not required.

Business Solutions Design, Commercial Acumen, Communication, Contract Agreements, Copywriting, Data Analysis, Data Capturing, Deadline Management, Decision Making, Digital Transformation, End User Services, Federal Grants Management, Group Presentations, Information Technology (IT), ITIL Framework, IT Problem Solving.

G13.

$65,900.00 – $ annually.

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U‑Pass for eligible employees.
• Defined contribution (403(b)) retirement savings plan, with employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program, financial resources, access to dietitians, among others.
• 4 weeks of caregiver leave to bond with your new child; family care resources available for continued childcare needs, including adult care coverage.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate‑level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For detailed benefits policy and eligibility, please visit (Use the "Apply for this Job" box below)..

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.