Systems Architect

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time US

7 days ago Requisition

Salary Range: $ To $ Annually

Hudson Technologies Inc. is seeking a highly experienced Senior Techno-Functional D365 Customer Engagement (CE) Consultant to lead enterprise-scale implementations and oversee Level 2 application support. This role requires a strong blend of business process expertise and technical depth, with proven experience delivering multiple full-cycle D365CE
implementations and managing complex integrations, including Dual Write with D365 Finance & Operations. Additionally, this role will drive marketing transformation initiatives within D365CE
, ensuring a seamless customer journey from lead generation through account lifecycle management.

This role is remotely based with occasional visits to Hudson sites as well as other domestic travel as required.

• Smooth execution of D365CE
  implementations with high user adoption
• Fully integrated marketing-to-sales customer journey with measurable ROI
• Stable and efficient Dual Write integrations
• High-performing Level 2 support function with reduced escalations
• Continuous optimization of CRM and marketing processes aligned with business growth

• Lead and deliver D365CE
  business enhancements from design to implementation
• Translate business requirements into scalable D365CE
  solutions across Sales, Customer Service, Field Service, and Marketing modules
• Drive solution design workshops, gap analysis, and functional specifications
• Ensure alignment between D365CE
  and enterprise architecture standards

• Act as a bridge between business stakeholders and technical teams
• Configure and extend D365CE
  using Power Platform (Power Apps, Power Automate)
• Collaborate with developers on customizations, plugins, and integrations
• Provide architectural guidance on best practices and system scalability

• Support the design and implementation of end-to-end customer journeys within D365 Marketing (Customer Insights – Journeys)
• Support the definition and optimization of the lead lifecycle from lead capture through qualification, conversion to opportunity, and account management
• Support the development and management of email marketing campaigns, segmentation strategies, and customer engagement scoring
• Integrate digital marketing assets including web forms, landing pages, event management, and third-party marketing tools
• Ensure alignment between marketing, sales, and customer service processes for a unified customer experience
• Support the analysis of marketing campaign performance and recommend data-driven improvements

• Lead design and implementation of Dual Write integrations between D365CE
  and D365FO
• Ensure data consistency, synchronization performance, and error handling
• Troubleshoot and optimize Dual Write mappings and data flows
• Work with integration tools (Azure, APIs, Dataverse)
• Own and manage Level 2 support operations for D365CE
• Troubleshoot complex functional and technical issues
• Establish SLAs, support processes, and incident management protocols
• Coordinate with Level 3 (engineering) teams for escalations
• Drive continuous improvement and system stabilization initiatives

• Strong expertise in D365CE
  modules including Sales, Customer Service, Field Service, and Marketing
• Dual Write (mandatory)
• Dataverse and Power Platform
• Strong understanding of integrations with D365 Finance & Operations
• Excellent stakeholder communication and leadership skills
• Familiarity with Dev Ops, CI/CD pipelines, and release management
• Knowledge of data governance and security best practices
• Strategic thinker with hands‑on execution ability
• Strong problem‑solving and troubleshooting skills
• Leadership in both project delivery and support environments
• Ability to operate in fast‑paced, evolving business environments

• Bachelor’s Degree in Computer
  
  Scienceor related field of study
• 10+ years of…