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Remote Jira Service Desk & SLA Manager
Remote / Online - Candidates ideally in
Rochester, Olmsted County, Minnesota, 55901, USA
Listed on 2026-07-09
Rochester, Olmsted County, Minnesota, 55901, USA
Listing for:
Lehighbar
Remote/Work from Home
position Listed on 2026-07-09
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
Lehighbar is seeking a Service Desk/Ticket Manager to support the Department of Veterans Affairs, focusing on managing service request workflows via Jira.
This remote role requires overseeing SLA compliance, stakeholder communications, and producing weekly trend reports to enhance the service delivery process.
The ideal candidate should have 5 years of IT service management experience and a Bachelor's degree in a related field.
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