Network and Telecom Technical Lead

State of

Location:

Wisconsin

Position Summary:

At Ivy Rehab, we're "All About the People"! As a Network and Telecom Technical Lead, you will play a crucial role in our mission to help enable people to live their lives to the fullest.

We are seeking an experienced and highly organized Network and Telecom Technical Lead to over‐ see all aspects of Network and Telecom for our rapidly growing business of over 7000 employees and 600 locations. This role will be responsible for managing and supporting the network (both WAN and LAN) and the telecom environment (currently utilizing Ring Central). This role will be re‐ sponsible for managing and supporting the full lifecycle of routers, firewalls, switches, WAP's, and telecom devices including the Ivy contact center.

The Network and Telecom Lead will work closely with both internal teams, the sites and a third-party Managed Service Provider (MSP) to ensure seamless device provisioning, management, and support.

Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Job Description:

The Network and Telecom Technical Lead will report to the Vendor Management Director and is an integral member of the IT Team. The Network and Telecom Technical Lead position will oversee all aspects of Ivy Rehab’s network and telephone estate for our growing business with over 600 locations and 7000 employees. This role will be responsible for managing and supporting the full lifecycle of all network infrastructure, including firewalls, switches, WAP’s and telephone infrastructure.

Included in this role is responsibility for the design and feature releases for all in scope solutions. The Network and Telecom Technical Lead will work closely with both internal teams and Ivy’s third-party Managed Service Provider (MSP) to ensure seamless provisioning, management, support and hardware refresh cycles.

This position allows for remote work and requires travel (5-10%) for business meetings. Our corporate office is based in White Plains, NY.

Key Responsibilities:

CATO Firewalls:

Understand SASE firewalls and how they can be best leveraged by a small geographically distributed business.

Manage and support the deployment, configuration, and upgrades necessary to maintain connectivity at all Ivy locations.

Oversee the capacity allocation by site, weighing overall costs and providing capacity on a site level to allow the business to operate while controlling costs.

Contribute to the management of all CATO-related costs, identifying the best features to leverage given the current investment.

Ensure that all devices maintain the correct configuration, overseeing the management of the devices by Ivy’s MSP.Manage the availability and end user usage of the VPN service, preparing Ivy for an always on configuration in the future.

Switches:

Understand the basic operations of switches on a flat network sitting behind a SASE firewall (Cato).Determine Ivy’s standards when it comes to deploying new clinic stacks, weighing the pros and cons of inexpensive network switches.

Understanding network services and networks utilizing TCP/IP, determining Ivy’s standard approach for all clinic deployments.

Wireless:

Understand the operations of the wireless network, providing both support and standards creation for a reliable in clinic wireless experience.

Evaluate new devices, documenting standard configurations to mitigate risk in support which is provided by our MSP.Identify risks with our wireless deployments, weighing both the costs and reliability of deployment standards.

Telephone:

Have a VOIP background, understanding the requirements of a solution to guarantee reliable phone connectivity.

Oversee the management and testing of all telephone devices, including both wired and wireless phones in the clinics and corporate HQ.Oversee the usage of cell phones by the Ivy business, working with the business to control costs and choosing…