Remote Service Desk Lead - Jira & SLA Expert
Remote / Online - Candidates ideally in
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-07-09
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listing for:
Oxley Enterprises, Inc.
Full Time, Remote/Work from Home
position Listed on 2026-07-09
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, IT Business Analyst, Systems Administrator
Job Description & How to Apply Below
Oxley Enterprises, Inc. is seeking a full-time remote Service Desk/Ticket Manager responsible for governing the end-to-end Jira workflow. You will ensure SLA compliance and manage stakeholder communication for vital platforms supporting the Department of Veterans Affairs.
The ideal candidate will hold a Bachelor's degree in information technology and have 5 years of experience in IT service management, including expertise in Jira Service Management.
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