Director, Applied AI Transformation - Travel & Hospitality

We're looking for a Director, Applied AI Transformation – Travel & Hospitality to join our team across Europe in a hybrid or remote working mode. In this role, you will lead applied AI and agentic transformation for global travel and hospitality organizations including airlines, hotels and travel platforms, acting as a trusted advisor to senior executives and delivering enterprise-scale AI solutions that create measurable business impact in a dynamic and highly service-driven industry.

• Define and execute applied AI and agentic transformation strategies for travel and hospitality clients
• Provide strategic advisory to C-suite leaders on AI adoption, commercial impact and digital transformation
• Lead presales efforts including opportunity shaping, value quantification and business case creation
• Facilitate workshops to transform complex challenges into actionable AI use cases
• Drive enterprise-wide AI adoption and guide change management to maximize value delivery
• Oversee cross-functional teams delivering AI and agent-driven solutions from concept to production
• Maintain practical expertise in large language models, orchestration frameworks and multi-agent systems
• Ensure AI solutions comply with security, compliance and scalability requirements for global hospitality operations
• Build and mentor EPAM and client teams to strengthen AI capabilities
• Monitor innovative trends and promote EPAM’s leadership in applied AI for travel and hospitality

• 10+ years of experience in travel and hospitality with senior roles in transformation, product or technology innovation
• Strong understanding of industry economics including guest experience, loyalty systems and distribution models
• Proven experience advising senior executives on AI-driven innovation and organizational adoption
• Hands‑on applied AI expertise including large language models, multi-agent systems and RAG frameworks
• Familiarity with leading AI platforms such as OpenAI, Anthropic, Microsoft AI and hyperscalers (AWS, Azure, Google Cloud)
• Ability to originate and secure AI transformation programs through presales engagement and strategic planning
• Proven track record in building and managing global, cross‑functional teams in complex environments
• Excellent communication and stakeholder management skills for executive‑level engagement
• Advanced degree in Computer Science, Engineering or Business; MBA preferred
• Ability to travel as required

• 5 weeks of vacation
• EPAM Employee Stock Purchase Plan (ESPP)
• Enhanced parental leave
• Extended pension plan
• Daily sickness allowance insurance
• Employee assistance program
• Global business travel medical and accident insurance
• Learning and development opportunities including in‑house training and coaching, professional certifications, and courses

• Swiss nationals
• EU/EFTA nationals
• Third‑country nationals based in Switzerland with an appropriate work permit
• Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits