IT TECHNICIAN

IT Technician 4, Service Desk Technician

The Nevada Department of Transportation, IT Division is seeking an IT Technician 4, Service Desk Technician to provide tier 1 desktop, network, hardware, and software support under the guidance of the Service Desk Supervisor in Carson City, NV. The role focuses on delivering high-quality customer service, troubleshooting system-related issues, and supporting users across a diverse and dynamic technology environment. NDOT offers robust benefits, training opportunities, and a cloud-first technology landscape.

The Service Desk Technician responds to IT service desk calls, emails, and inquiries while completing tasks within established procedures and time frames. The role involves troubleshooting and resolving issues across Windows, Azure, VPN, and MAC environments; documenting and resolving first-tier incidents; and maintaining accurate records in ITSM systems. The technician assists with hardware and software installation and configuration, provides feedback on PC images, participates in system testing, and supports technology solution implementation.

Applicants must be authorized to work for ANY employer in the U.S, we are unable to sponsor or take over sponsorship of an employment Visa at this time. Please note that this position is on-site and does not offer remote work options.

Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Incumbents may perform duties associated with one or more IT specialization areas depending on the needs of the agency.

Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician III in Nevada State service; OR an equivalent combination of education and experience as described above.

Participate in the development and revision of policies and procedures related to a functional area; review policies and procedures for changes applicable to IT; maintain operations, tasks, security, and/or functional area logs; review instructions from other IT staff and correct or return for revisions as necessary. Perform related duties as assigned. Under limited supervision, incumbents perform advanced journey level duties and may serve as a project leader or lead-worker and provide training to IT Technicians at the same level or lower.

For Network Operations and Support positions, this level may be used as either a trainee for the next level in the series, or as a permanently allocated sub-journey level.

This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level. Detailed knowledge of: commercially available operating systems and applications used by the agency; help desk applications configuration as used for change/problem management; principles and practices of a computer system and peripheral devices as needed to monitor a system;

user password security principles and practices. Working knowledge of: database principles; network domains and login procedures; web browser capabilities and the difference between intranets and the Internet. General knowledge of: at least one programming language, such as Pascal, COBOL, Natural, Fortran, BASIC, or html for understanding as applies to queries used in common applications; network troubleshooting. Ability to: create and use disk images;

provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy; provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors; restore data from backup media.

The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.

Benefits include:

• Health Insurance:
  Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees' Benefits Program (PEBP).
• Vacation:
  Accrual of three weeks of annual leave each year.
• Sick Leave:
  Accrual of three weeks of sick leave each year.
• Holidays: 12 paid holidays per year.
• Retirement:
  Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more…