IT TECHNICIAN

IT Technician 4, Service Desk Technician

The Nevada Department of Transportation, IT Division is seeking an IT Technician 4, Service Desk Technician to provide tier 1 desktop, network, hardware, and software support under the guidance of the Service Desk Supervisor in Carson City, NV. The role focuses on delivering high-quality customer service, troubleshooting system-related issues, and supporting users across a diverse and dynamic technology environment. NDOT offers robust benefits, training opportunities, and a cloud-first technology landscape.

The Service Desk Technician responds to IT service desk calls, emails, and inquiries while completing tasks within established procedures and time frames. The role involves troubleshooting and resolving issues across Windows, Azure, VPN, and MAC environments; documenting and resolving first-tier incidents; and maintaining accurate records in ITSM systems. The technician assists with hardware and software installation and configuration, provides feedback on PC images, participates in system testing, and supports technology solution implementation.

Applicants must be authorized to work for ANY employer in the U.S, we are unable to sponsor or take over sponsorship of an employment Visa at this time. Please note that this position is on-site and does not offer remote work options. The Job Duties section listed in this announcement reflects the Statewide Class Specifications for all positions and do not fully correlate with the specific duties of this position.

Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician III in Nevada State service; OR an equivalent combination of education and experience as described above.

This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level. Detailed knowledge of: commercially available operating systems and applications used by the agency; help desk applications configuration as used for change/problem management; principles and practices of a computer system and peripheral devices as needed to monitor a system;

user password security principles and practices. Working knowledge of: database principles; network domains and login procedures; web browser capabilities and the difference between intranets and the Internet. General knowledge of: at least one programming language, such as Pascal, COBOL, Natural, Fortran, BASIC, or html for understanding as applies to queries used in common applications; network troubleshooting. Ability to: create and use disk images;

provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy; provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors; restore data from backup media.

The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.