Project Coordinator​/Technical Analyst - Remote​/Telecommute

Job Title

Job Overview

Requirement/Must Have:

• 1+ years of experience in project management and technical analysis.
• Strong financial industry and items processing domain knowledge.
• Understanding of teller and distributed capture workflows within banking environments.
• Ability to review client teller capture and sort pattern requirements and provide efficient, supportable solutions.
• Knowledge of image cash letter processing, duplicate detection, and remittance workflows.
• Familiarity with banking ERP, accounting systems, and check clearing platforms.

Responsibilities:

• Implements client imaging and payments solutions (Image Centre, Direct Link, Orbograph, Voyager, Host Integration, API) for banking and financial institution clients.
• Serves as both Project Manager and Technical Analyst on small projects;
  Technical Analyst on large multi-product engagements.
• Client-facing role requiring strong communication, solutioning, and stakeholder management skills.
• Must work US business hours and provide after-hours & weekend support for newly implemented clients for a minimum of 2 weeks post go-live.
• Up to 25% travel to client sites for installation, training, and go-live support (travel requirement varies by assignment).
• Run small-scope projects independently as both Project Manager and Technical Analyst.
• Serve as Technical Analyst on larger, multi-product, cross-functional implementation projects.
• Manage client expectations, scope, and escalations through go-live and stabilization phases.
• Lead client calls, training sessions, and on-site go-live support activities.
• Quick thinking and proactive communication in deadline-driven client environments.

Skills:

• Strong SQL knowledge — querying, troubleshooting, and data validation.
• Strong item processing knowledge including teller capture, distributed capture, and sort pattern requirements.
• Ability to read and interpret data file layouts; perform data field mapping and conversion analysis.
• Product-to-product migration experience; add-on and work order technical project delivery.
• Cross-team collaboration and technical resource coordination.
• Requirements gathering, gap analysis, and technical solutioning.

Qualification And

Education:

• Excellent written and verbal communication skills; strong training and documentation abilities.
• Ability to translate client business requirements into technical platform solutions.
• Attention to detail, quality focus, and independent judgment.
• Adaptability and resilience; ability to manage multiple priorities simultaneously.
• Must be available to work US business hours (North America client base).
• After-hours and weekend availability required for minimum 2 weeks post go-live per new client.