IT Help Desk & Field Engineer

Department: Response Center

Location: Portland

Compensation: $33.65 - $43.25 / hour

Location: This is a primarily remote position; however, candidates must reside in the Portland/Lake Oswego, OR area or Dayton, OR area to support occasional onsite visits to local clients.

You’re the kind of person who helps others succeed. You’re sharp, resourceful, and calm under pressure—the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you’ve got it handled. But lately, you might be craving a team that matches your standards—where doing great work and helping others thrive go hand in hand.

Who We Are

Endsight is a fast‑growing IT Managed Service Provider built on one core belief:
When we help others thrive, we thrive too. We partner with small and mid‑sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best. We’re a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—you’ll grow quickly, connect deeply, and do work that truly matters.

You’ll be both the frontline hero and trusted guide for our clients, helping them succeed through technology that simply works.

• Providing remote IT support across a variety of systems and platforms
• Solving complex challenges with patience, curiosity, and a service‑first mindset
• Collaborating closely with teammates to create consistently excellent client experiences
• Continuously learning new technologies and sharpening your craft
• Heading onsite for hands‑on installations, configurations, and troubleshooting as needed (installing wired and wireless networking equipment, setting up workstations, installing and updating software, troubleshooting issues, etc.)

• Take pride in helping others succeed
• Love mastering your tools and improving your craft
• Communicate clearly and stay composed under pressure
• Are energized by teamwork and mutual respect
• Want to grow in a place where your success helps everyone win

• Must have 3 years minimum IT Help Desk or Field/Onsite Engineer experience
• Must have at least 3 years of Managed Services Provider experience
• Reliable transportation and current driver’s license
• Strong aptitude for customer service
• Ability to self‑schedule and project plan for small engagements
• Ability to organize and manage multiple priorities
• Excellent analytical, verbal, and written communication skills
• Ability to adapt quickly to new technologies and changing business requirements
• Able and willing to collaborate as part of a team
• Respond to emergency situations effectively, maintaining poise and focus

• Certifications:
  
  CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
• Experience supporting AutoCAD or other similar design software
• Bachelor’s degree (in a related field) or equivalent experience

• Medical:
  Company pays 100% of the base plan for the employee and family
• Dental & Vision
• 401(k) with employer matching
• Accrued Paid Time Off
• 9 Paid Holidays
• Career Pathing