Remote Analyst, Knowledge Management, HRSS

Description

The Analyst creates, organizes, and manages the lifecycle of HR knowledge information. This role focuses on analyzing and optimizing information to ensure discoverability and system integrity across platforms such as Workday Help. The Analyst serves as a technical resource for HR Centers of Excellence (CoEs), LMS teams, and Communications to ensure information is accurate, accessible, and aligned with Trinity Health’s service delivery standards.

Full time

Our Trinity Health Culture:
Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

• Researches, collects & analyzes information.
• Identifies opportunities, develops solutions, & leads through resolution.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Responsible for distribution of analytical reports.

• Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
• Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
• Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

• Research & compile information to support ad-hoc operational projects & initiatives.
• Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
• Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

The Analyst creates, organizes, and manages the lifecycle of HR knowledge information. This role focuses on analyzing and optimizing information to ensure discoverability and system integrity across platforms such as Workday Help. The Analyst serves as a technical resource for HR Centers of Excellence (CoEs), LMS teams, and Communications to ensure information is accurate, accessible, and aligned with Trinity Health’s service delivery standards.

• Manage, audit, and maintain knowledge information within the Workday Help knowledge base.
• Audit disparate systems to identify conflicting information and establish the single source of truth.
• Oversee the full lifecycle of knowledge base articles, including intake, publishing, regular review, and retirement of outdated assets.
• Audit database for broken links and outdated media.
• Monitor database health through regular reporting to ensure content remains structured, accessible, and aligned with Trinity Standards.

• Audit metadata and keyword effectiveness to improve information discoverability and system performance.
• Improve search performance by identifying and resolving “null search” results through data-driven adjustments to metadata and synonym lists.
• Configure and validate the audience hierarchy of the knowledge base to ensure information visibility is accurately aligned with user roles, location or other organizational permissions.
• Analyze system usage to identify access trends and refine search performance through targeted taxonomy updates.
• Ensure data integrity across the knowledge base by enforcing standardized naming conventions and categorization rules.

• Translate complex policy and process information into structured, standardized knowledge articles.
• Apply information mapping principles to organize information within the knowledge base.
• Validate procedural accuracy through research of source documentation and SME collaboration.
• Maintain brand and style standards using established…