Network Services Engineer II

Job Description

Senior level support for network systems delivery issues, participation in projects to transition to support, complex troubleshooting and problem resolution, proactive investigation of current issues, support of custom tools or integrations to meet business requirements, work on assignments that are complex in nature, coordination of installation, maintenance, upgrades and tuning of network systems, maintenance of enterprise systems standards and procedures, independent preparation and maintenance of technical documentation, role as SME for certain technology tools/products/processes, maintenance of relevant certifications, collaboration with vendors on technical requests, guidance and training for junior staff, and demonstration of Process Improvement change management.

This person will provide senior level support for network systems delivery issues and participates in projects to transition to support. Performs complex troubleshooting and problem resolution including proactive investigation of current issues. Supports custom tools or integrations to meet business requirements. Works on assignments that are complex in nature. Coordinates installation, maintenance, upgrades and tuning of network systems. Maintains enterprise systems standards and procedures.

Independently prepares and maintains technical documentation to assist with ongoing operation, maintenance and development of systems. Known as a SME for certain technology tools products and/or processes. Maintains certifications as appropriate. Works with vendors as needed on technical requests. Provides guidance and training for and mentors junior staff. Demonstrates working knowledge and utilization of Process Improvement change management.

• Bachelor's degree in Information Systems or a similar field or comparable work experience.
• Senior level Network Operations role with after hours on-call rotation.
• Local with work from home options available.
• CCNP and minimum 6 years of experience (preferred).
• Proficient with Cisco Nexus product line and Data Center networking support.
• Minimum proficient level of knowledge supporting Citrix Net Scaler ADC and aptitude to attain expert level knowledge to fully support the load-balancing appliance.

• 6-9 years CCNP.
• Cisco Bachelor's Degree.
• Computer and Information Science.

Full Time, Day shift (United States of America)

Equal Opportunity Employer.