Facilities Coordinator

Location Remote (Flexible schedule starting at 8 AM local time zone; occasional evening or weekend coverage)
What You’ll DoAs a Facilities Coordinator on our Managed Services team, you’ll be the primary point of contact for one or more customers, ensuring they achieve their desired outcomes using Service Channel’s platform. You’ll deliver exceptional service, build strong relationships, and help customers optimize their facilities operations.

Key Responsibilities:

Resolve Issues:
Address and resolve customer concerns promptly to maintain satisfaction and service continuity.

Build Relationships:
Foster long-term engagement through proactive communication and trust.

Provide Proactive Support:
Anticipate needs and prevent issues before they escalate.

Monitor Performance:
Track usage and satisfaction metrics to ensure customers gain maximum value.

Share Best Practices:
Educate customers and providers on Service Channel applications.

Identify System Issues:
Report technical issues to the development team for resolution.

Review Costs:
Analyze work orders for cost-saving opportunities (e.g., warranties, landlord coverage).Support Projects:
Assist with customer-facing initiatives and special projects.

Manage Emergencies:
Monitor emergency work orders and ensure timely resolution.

Lead Reviews:
Conduct quarterly business reviews and regular operations meetings with customers.

Collaborate:
Work cross-functionally to support internal and external initiatives.

What You Bring Required

Skills & Experience:

1–3 years of experience in facilities work order management (Restaurant, Hospitality, Medical/Veterinary, or Retail).Strong customer relationship management skills with a track record of high satisfaction.

Proficiency in Microsoft Excel and PowerPoint.

Excellent verbal and written communication skills in English.

Ability to work independently in a remote environment with strong organizational and time management skills.

Analytical mindset for reviewing data and identifying cost-saving opportunities.

Adaptability and openness to feedback; comfortable with process updates.

High attention to detail and accuracy.

Comfortable being on camera for virtual meetings.

High School Diploma or GED.Preferred

Skills & Experience:

Bachelor’s degree in business administration, facilities management, customer service, or related field.

Experience with facilities management software (e.g., Service Channel) and CRM tools (Salesforce, Gainsight).What You’ll Get Our work environment is dynamic, collaborative, and entrepreneurial. We are firm believers in working to live and not living to work. Don’t get us wrong, we work hard and do what it takes to get the job done, but we value a healthy work/life balance and have a lot of fun along the way.

Our company is filled with foodies, music lovers, travelers and sports nuts. We are looking for energetic, positive, creative problem solvers who don’t mind digging in and getting their proverbial hands dirty. Beyond a great team environment, we offer:

Comprehensive Benefits:
Medical, dental, and vision insurance; life insurance.

Retirement Savings: 401(k) with company match.

Flexible Time Off:
Generous PTO policy.

Paid Parental Leave:
Support for growing families.

Remote Work Flexibility:
Work from home with occasional schedule adjustments.

Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At…