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Remote Tier 1 Support Analyst – Jira & UAT
Remote / Online - Candidates ideally in
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-07-10
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listing for:
ApplyMint
Remote/Work from Home
position Listed on 2026-07-10
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Apply Mint is seeking a Customer Support Analyst to join our team, providing Tier 1 support for a cloud-based case management system used by a major federal financial regulatory agency. This fully remote role involves troubleshooting issues, assisting with user acceptance testing, and documenting support requests.
The ideal candidate will have technical support experience, familiarity with Jira, and possess strong problem-solving and communication skills.
We offer a comprehensive benefits package including flexible PTO and a tech stipend.
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