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Remote Tier I Service Desk Technician
Remote / Online - Candidates ideally in
Portsmouth, Virginia, 23701, USA
Listed on 2026-07-10
Portsmouth, Virginia, 23701, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-07-10
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver first-tier technical support to Veterans, focusing on customer service while addressing mobile device setup, account login, and basic hardware/software issues across iOS, Android, Windows, and web-based video solutions. The role emphasizes clear, empathetic guidance to non-technical users and performance against ASA, FCR, and CSAT metrics.
This remote position covers the continental U.S.
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