Senior Capability Manager, Client Implementation and Intake Alignment - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Capability Manager is responsible for leading the strategic alignment of client implementation activities with RxClaim intake, prioritization, and delivery processes. This role serves as the central point of coordination between client implementation teams, intake and demand management functions, capability management teams, and business stakeholders to ensure client requests are appropriately assessed, prioritized, communicated, and executed.

The position plays a critical leadership role in managing client-specific demand, balancing competing priorities, and driving operational excellence across the implementation lifecycle. The Senior Capability Manager ensures transparency, accountability, and alignment between business objectives, implementation timelines, and enterprise delivery capabilities while continuously advancing process maturity and organizational effectiveness.

This individual operates with a high degree of independence, influences cross‑functional teams, and serves as a trusted advisor to leadership on implementation readiness, prioritization decisions, intake governance, and demand management strategies.

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Strategic Leadership & Capability Management
  • Lead the alignment of client implementation processes with RxClaim intake, demand management, and prioritization frameworks
  • Establish and maintain governance processes that ensure consistent evaluation, prioritization, and execution of client implementation requests
  • Partner with leadership to balance business priorities, resource constraints, and delivery commitments across multiple initiatives
  • Identify opportunities to improve intake efficiency, transparency, scalability, and overall capability maturity
• Client Implementation Demand Management
  • Oversee the intake, assessment, tracking, and management of client implementation requests throughout the delivery lifecycle
  • Monitor implementation pipelines and demand forecasts to ensure capacity planning and prioritization decisions support strategic objectives
  • Facilitate prioritization discussions across business, operations, and technology teams to ensure alignment on delivery expectations
  • Ensure implementation requests are routed to the appropriate solution path and delivery teams
• Stakeholder Engagement & Communication
  • Serve as the primary liaison between client implementation teams, capability managers, business stakeholders, and leadership
  • Provide clear and consistent communication regarding priorities, implementation status, risks, timelines, dependencies, and delivery commitments
  • Drive stakeholder alignment and proactively manage escalations to minimize implementation impacts
  • Prepare executive‑level updates, decision materials, and recommendations to support leadership discussions
• Operational Excellence & Process Improvement
  • Develop and implement metrics, reporting, and performance indicators to measure implementation effectiveness and intake performance
  • Drive continuous improvement initiatives focused on intake governance, request management, prioritization frameworks, and implementation execution
  • Identify process bottlenecks and partner with stakeholders to implement sustainable solutions
  • Promote best practices and standardization across client implementation and intake management functions
• Risk & Issue Management
  • Proactively identify implementation…