Implementation Consultant; Remote

Location

This is a hybrid remote/in‑office role.

Medidata is powering smarter treatments and healthier people through digital solutions that support clinical trials. With over 25 years of technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry‑leading expertise, analytics‑powered insights, and one of the largest clinical trial data sets in the industry.

Implementation Consultants (ICs) ensure that Medidata’s software applications are implemented or enabled in accordance with standard business processes, meet client requirements, and adhere to Good Clinical Data Management Practices. They consult with clients, provide guidance, and help train and mentor colleagues while working closely with Project Managers and other departments.

• Lead configuration or enable customers on Medidata software to translate customer needs and meet requirements.
• Adhere to or educate on best practices for implementing Medidata’s software.
• Author, adapt, or agree on specifications based upon client requirements, including functional test cases for configuration and development.
• Support less experienced team members and be accountable for quality of delivery.
• Assist developers and cross‑functional departments during configuration or implementation of specifications.
• Troubleshoot issues across departments.
• Deliver in‑person or remote client workshops.
• Work to Project Management timelines and budgets, ensuring timely completion of deliverables within scope.
• Support customers during enablement or implementation by answering questions, resolving UAT issues, and providing guidance on software usage.
• Adhere to industry data collection and handling standards to ensure consistency and facilitate downstream processing.
• Communicate status reports to stakeholders on both client and internal projects.
• Participate in and lead internal initiatives such as process improvement and product improvement.
• Comply with and enforce Medidata Standard Operating Procedures, processes, and policies.
• Assist in scheduling professional services resources and ensuring timely completion of deliverables.
• Support training group in preparation of course materials and delivery of courses internally and externally as needed.
• Support third‑party vendors with integration and/or data transfer efforts.
• Own multiple customer‑facing projects or engagements.
• Have significant knowledge and experience in one product or solution, or relevant experience in a group of products/solutions.
• Mentor or train new employees.

• Industry knowledge of clinical trial processes, specifically data collection, standards, management, and statistical analysis preparation.
• Strong understanding of associated specifications and ability to translate them into clinical systems solutions.
• Ability to work with technical R&D staff and translate new software features into real‑world examples.
• Knowledge of computer usage in a web‑based environment.
• Ability to absorb and apply new information quickly.
• Logical thinking to solve complex problems.
• Solid analytical and technical skills regarding software applications.
• Strong collaboration and team‑building skills.
• Excellent verbal and written communication skills.
• Strong organizational and time‑management skills.
• Self‑motivated, able to assume responsibility and work autonomously in a professional manner.
• Experience working to standard operating procedures.
• Adaptable to changing business needs and/or product landscapes.
• Willingness to travel to office locations and customer engagements.
• Minimum 4‑year university/college degree or equivalent (analytical discipline a plus).
• Experience working with clinical trials, or an equivalent combination of education and experience.
• Prior services delivery experience required.
• Experience supporting project teams and meeting project timelines.
• Prior data management or clinical trial software consulting experience preferred.

Base pay ranges vary by location:

• NYC Metro Area: $79,500–$106,000
• California Bay Area: $84,000–$112,000
• Boston Metro Area: $78,000–$104,000
• Texas or Ohio: $70,125–$93,500
• Other U.S. locations: $71,250–$95,000

Medidata is committed to a policy of non‑discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, disability, veteran status, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

We will accept applications on an ongoing basis until we fill the position.