DCIM Support Specialist

DCIM Support Specialist

Summary:

Nlyte Software, a wholly owned subsidiary of Carrier, is seeking a permanent, full‑time DCIM Support Specialist to serve as a subject‑matter expert supporting the technology foundation of the Nlyte application suite. The role focuses on troubleshooting communication protocols such as Modbus, SNMP, and BACnet, managing complex customer issues, and integrating with enterprise tools like vCenter, HP UCMDB, and Service Now.

Support the technology foundation for the Nlyte application suite and the environment where it is installed. Provide ongoing support for enterprise applications, databases, on‑site communications equipment, storage, related software, and data center technology and operations. Work with enterprise‑wide applications that integrate with Nlyte, including VCenter, HP UCMDB, and Service Now.

• Contribute as the subject‑matter expert for multiple products and services.
• Respond to and handle complex calls with high‑profile customers to ensure smooth and effective operations.
• Handle complex customer matters proficiently and ensure escalation to management when necessary.
• Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
• Obtain information from customers and technical organizations, engineering, software, and product requirements to prepare training programs for customers and team members.
• Ensure implementation of training programs.
• Participate in a scheduled on‑call rotation (approximately once every two months) to provide operational and technical support.
• Maintain a consistent daily schedule from 9:00AM to 5:00PM PT, providing dedicated support coverage for clients and systems operating within the Pacific Time Zone.

• Bachelor’s degree in Engineering Technology, Computer Science, Electronics, Mechanical Engineering, Electrical Engineering, or HVAC.
• 5+ years of experience in Technology, or Controls (BMS, EPMS, Automation), or Dev Ops.
• 1+ year of experience supporting enterprise applications, databases, on‑site communications equipment, storage, or data center technology and operations.
• Dedicated, quiet workspace and reliable, high‑speed internet connection suitable for daily remote operations.

• Windows System Administration skills.
• Knowledge of Linux.
• Experience with web technologies (Web Services, IIS, XML, etc.).
• Application System Administration.
• Basic SQL usage (execute scripts, view tables).
• Knowledge of system permissions.
• Located within the Pacific time zone.

This is a remote position with a preference for candidates located within the Pacific Time Zone. Operating hours are Monday through Friday, 9:00AM to 5:00PM PT, with participation in an on‑call rotation approximately once every two months.

The annual salary for this position is between $79,000.00 and $ annually. The range may vary based on skills, education, experience, and other qualifications of the successful candidate.

Possibility of short‑term cash incentives, subject to plan requirements.

• Health Care Benefits:
  Medical, Dental, Vision;
  Wellness incentives.
• Retirement Benefits.
• Time off and Leave:
  • Paid vacation days, up to 15 days
  • Paid sick days, up to 5 days
  • Paid personal leave, up to 5 days
  • Paid holidays, up to 13 days
  • Birth and adoption leave
  • Parental leave
  • Family and medical leave
  • Bereavement leave
  • Jury duty leave
  • Military leave
  • Purchased vacation
• Disability:
  Short‑term and long‑term disability.
• Life Insurance and Accidental Death and Dismemberment.
• Tax‑Advantaged Accounts:
  • Health Savings Account
  • Health Care Spending Account
  • Dependent Care Spending Account
• Tuition Assistance.

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with section
503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at C We will make every effort to meet your needs in accordance with applicable laws.