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Remote IT Support Specialist - Tier 1 Mac​/Windows

Remote / Online - Candidates ideally in
Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: ACL Digital
Remote/Work from Home position
Listed on 2026-07-10
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Desktop Support, Computer/Desktop Engineer
Salary/Wage Range or Industry Benchmark: 42000 - 64000 USD Yearly USD 42000.00 64000.00 YEAR
Job Description & How to Apply Below

ACL Digital is seeking an IT support professional to provide tier one telephone and remote assistance for user technologies. You will work in a queue, document solutions, and escalate issues to ensure timely resolutions.

Role includes diagnosing hardware, software and OS problems on Mac and Windows, supporting email and desktop applications, and potentially assisting with printer issues or light repairs in a lab or campus setting.

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