NDS Program Office IT Program Administrator - Cloud Altassian Administrator

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.  For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

This position lives in the Nelnet Diversified Services (NDS) Program Office, within IT Process Governance & Atlassian Products.

At hire, this role owns the technical health and governance of NDS's Atlassian Cloud ecosystem - Jira, Confluence, permissions, automation, and platform configuration. This is not a help desk role; the right candidate is comfortable making architectural decisions and troubleshooting at a system level.

This role is designed to grow. Within the first 30 days, you will begin absorbing the broader IT Program Administrator scope - change management, CMMI process documentation, SDLC process governance. Candidates who already have experience in these areas are welcome, but it's not required at hire - what matters is genuine willingness to learn and grow into the full scope over time.

Nelnet believes in a hybrid work environment that accommodates both in-office and remote work. This model promotes a positive work-life balance and culture, enabling in-person collaboration when possible while also providing benefits associated with remote work. The standard hybrid work schedule includes 24 hours of in-office work each week, for associates that reside within 30 miles of an office. This is subject to change, based on manager discretion.

Annual compensation range for this role is $100,000-$120,000, depending on experience.

** Atlassian Cloud Platform Administration - Core Function at Hire*
* + Administer NDS's Atlassian Cloud platform (Jira, Confluence) at a system health and governance level.

+ Write and maintain scripts (Python and/or Groovy/Script Runner) and advanced Jira Automation rules to support platform workflows.

+ Evaluate and develop cloud-native automation solutions (Jira Automation, Forge, REST API integrations) as legacy Script Runner capabilities are assessed and transitioned.

+ Partner closely with development teams and leadership to support active products and ensure adherence to standards.

+ Perform value stream mapping for processes owned within NDS IT, with a focus on streamlining Atlassian-supported workflows and eliminating waste.

+ Mentor other Atlassian administrators toward cloud platform competency, and build knowledge transfer materials to reduce single-person dependencies.

** IT Program Administration - Growth Begins Within 30 Days*
* + Support and facilitate change management activities associated with process, tool, and governance changes across NDS IT.

+ Ensure users have access to the training they need on Program Office tools - facilitating and coordinating training resources, not necessarily delivering it directly.

+ Document, measure, and improve system and software life cycles to meet business objectives across NDS IT programs.

+ Interpret contractual and regulatory documentation (CMMI, NIST, FSA Contract, RFPs) to identify gaps in life cycles, policies, and procedures, and work with stakeholders to close those gaps.

+ Document processes and procedures in an organized, user-friendly format.

+ Provide clear and concise verbal and written communication tailored to the appropriate audience - technical and non-technical.

** Education*
* + Bachelor's degree or equivalent combination of education and relevant experience.

** Required*
* ** Experience*
* + 2+ years of Jira and Confluence administration experience at a system health.

+ Demonstrated experience with Atlassian Cloud (not exclusively data center).

+ Scripting experience:
Python and/or Groovy (Script Runner); willingness to learn Forge.

+…