Sr. IT Systems Administrator; Remote

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily.

Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. Crowd Strikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation.

We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters?

The future of cybersecurity starts with you.

The Crowd Strike IT Service Desk Team (ITSD) is seeking a Sr. IT Systems Administrator to join our global team. As a critical component of Crowd Strike's global operations, the ITSD plays a key role in ensuring seamless daily operations for employees worldwide. In this position, you will provide hands‑on technical support to our internal users while driving meaningful improvements to our systems, service delivery, and operational processes.

This is an opportunity to work in a dynamic, robust, fast‑paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, learning new technologies and processes, solving difficult problems, creating novel solutions and thinking well on their feet.

• Serve as an escalation point for the IT Service Desk and assist with inbound support requests to receive, triage and facilitate a resolution for internal customers.
• Act as both a technical and interpersonal mentor for other IT Service Desk members.
• Responsible for acting as the Incident Manager for high priority internal IT incidents and escalations.
• Collaborate with cross‑functional team members and subject‑matter experts when working on service requests, projects, and new initiatives.
• Focus on proactive identification, improvement, and implementation of new and existing policies, procedures, and processes for various IT systems.
• Act as a thought leader in streamlining, optimizing, and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets.
• Maintain advanced knowledge of the latest Mac, Windows, and Linux OS server and desktop features, best practices, and system configurations.
• Manage Crowd Strike endpoints via SCCM, Jamf, and Workspace ONE (Air Watch). This includes monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop, desktop and mobile systems.
• Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required.
• Ability to support employees, teams, and technology systems in Crowd Strike office locations, as needed.

• Effective communication, patience, tenacity and follow‑through in tracking, troubleshooting and resolving internal customer incidents and requests.
• Collaborate and coordinate with members of other Crowd Strike teams to track, isolate and resolve technical issues.
• Strong customer service focus across all user interactions, including Executive level engagement.
• Ability to consider the impact and consequences of recommendations beyond the immediate situation, team, or region.
• Ability to explain complex technical concepts and information to non‑technical internal customers.
• Strong task and time management skills…