Helpdesk IT Support Specialist Level II

Job Description Support Specialist Level II will be required to go onsite and remote support for multiple clients; applying time management and technical skills to ensure proper completions of support tickets. Must be able to drive their own cars which will be reimbursed.

• Contact clients on support issues via Phone and Email
• Support multiple clients via remote session
• Escalation to Support Level I support
• Able to troubleshoot onsite, new client issues with 3rd party vendors in a professional manner
• Able to work from home in a quiet area with Internet access if needed
• Research and handle new technology projects

• 4 years support specialist or Help Desk related support experience
• 4 years operating systems experience (Windows Server and workstations)
• Network experience (4 years); ability to manage, maintain, troubleshoot and support simple network issues; i.e. connectivity from pc to switch to router
• Experience designing, installing and supporting networks in multiple environments for various clients
• Microsoft Certificates a plus
• Strong proficiency and understanding in Windows Domain workstation software installation and support
• Advance knowledge of Microsoft Office applications
• Demonstrated experience implementing IT projects
• Strong computer analysis and diagnostic skills with the ability to implement quick and effective solutions to network problems
• Proven dedication to enabling continuous operations
• Strong interpersonal and relationship-building skills, conducive to team development
• Excellent verbal and written communication skills
• Must possess a valid driver’s license and car as driving to client locations is required and will be reimbursed

Daily interaction with multiple clients pertaining to technical issues.

70% of the work will be performed at client locations where workspace conditions will vary. Must be able to lift, carry, and reposition all parts of user workstations, network appliances, and printers. There will be consecutive hours spent sitting in front of a computer monitor, utilizing a keyboard and mouse. Some work may be done from home and will necessitate a dedicated quiet workspace with internet access and Internet port available for work phone (Provided by ADS) and laptop to remote client PC’s and Server is also necessary.