Systems Engineer; Remote

Systems Engineer (Full Time) Remote in USA

We are looking for a Systems Engineer to join one of our client delivery pods. In this fully remote role, you will be the named technical resource for a portfolio of mid-market clients, handling escalated support, proactive maintenance, and project delivery execution under the guidance of a Senior Cloud Engineer.

This role is hybrid complexity by design. You will work across modern Microsoft cloud services and traditional on-premises infrastructure — the same week might include an Intune Autopilot rollout, a DC replication issue, and helping a client assess their Defender for Endpoint alerts. If that range energizes rather than overwhelms you, you are the right fit.

The ideal candidate thrives in a fast-paced environment and has consulting, startup, and service-oriented experience; MSP experience is preferred but not required. We value someone who is hands‑on, proactive, and comfortable building structure, processes, and solutions from the ground up.

Success in this role requires clear communication, strong ownership, and a collaborative mindset to deliver reliable Microsoft cloud solutions across Azure, Microsoft 365, identity, and security workloads.

• Administer and troubleshoot Entra , Active Directory, Exchange Online, Intune, and Windows Server
• Perform proactive maintenance: patch management, backup health validation, Defender alert triage, Entra Connect/Cloud Sync monitoring
• Execute project tasks under Sr. Cloud Engineer direction — Conditional Access rollouts, AVD session host builds, M365 migrations, Server and Workload migrations
• Maintain accurate documentation in our knowledge base — runbooks, environment diagrams, ticket notes — for every assigned account
• Own escalated L2–L3 tickets across identity, endpoint, and infrastructure workloads for clients
• Participate in client check‑ins and serve as secondary technical point of contact for your pod accounts
• Collaborate with the Modern Workplace and Security shared specialists on cross‑functional work
• Proactively identify improvements for security, performance, resilience, cost efficiency, and delivery processes
• Maintain clear, timely communication in Teams so project status, and ownership are visible to the broader team

• 3+ years of hands‑on experience in an MSP or internal IT role supporting Microsoft environments
• Working knowledge of Microsoft Entra  — user and group management, Conditional Access, MFA, SSO, hybrid identity, and Zero Trust‑aligned security controls
• Active Directory administration: GPO, DNS, DHCP, DC health, replication troubleshooting
• Microsoft 365 administration:
  Exchange Online, Teams, SharePoint, licensing
• Endpoint management with Intune — policy deployment, compliance, Autopilot
• Microsoft Defender for Endpoint — onboarding, alert triage, basic KQL
• Windows Server administration (2016/2019/2022)
• Comfortable writing and reading Power Shell for automation and troubleshooting
• AZ-104 (Azure Administrator) or MS-102 (M365 Administrator) held or in progress
• Excellent communication, documentation, client engagement, problem‑solving, and project delivery skills
• Bachelor’s in computer science, information technology, or a related field, or equivalent practical experience
• Experience working in a fully remote environment

• Hands‑on builder, not afraid to roll up sleeves, take initiative, and drive work forward without heavy oversight
• Transparent communicator, proactively surfaces priorities, progress, and blockers rather than waiting to be asked
• Collaborative team player who enjoys working with the broader team and builds trust through reliability, transparency, and accountability
• Thrives in fast‑moving, startup‑style environments with ambiguity and limited existing process
• Able to translate complex technical concepts into clear, practical guidance for non‑technical stakeholders
• Strong problem solver with sound judgment, curiosity, and a commitment to continuous improvement

• Opportunity to work on?cutting-edge?cloud projects and deliver meaningful digital transformation
• Collaborative?environment that values…