Service Desk Technician; Southern Charlotte, NC, area

Overview

Support Desk Technician with an Associate’s or Bachelor’s degree in Computer Science or IT and 2-5 years of experience is needed for a fully onsite, direct hire position in the Southern Charlotte, NC area. This is a level 1-2 support desk position, troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties include remote and on-site technical support for customers.

Candidate must have an entrepreneurial attitude and be able to work independently with minimal supervision.

• Provide level 1-2 desktop and on-site technical support to customers
• Perform remote troubleshooting and issue resolution
• Respond to support requests in a timely and professional manner
• Diagnose hardware and operating system issues
• Assist with network concepts, hardware, and connectivity problems
• Support mobile devices, antivirus, backup/recovery software, and application support
• Administer Active Directory in a distributed environment
• Manage and troubleshoot Windows Server in MSP/MSSP context
• Participate in on-call rotations and overtime as required
• Maintain documentation and customer communications

• Associate’s or Bachelor’s degree in Computer Science or IT
• 2-5 years of relevant experience
• Strong verbal and written communication skills
• Excellent time management and organizational skills
• Ability to interact with customers professionally
• Proficiency with TCP/IP networking, switches/routers/firewalls, wireless networks
• Familiarity with network cabling
• Remote-access and site-to-site VPN
• MSP/MSSP experience
• Windows system administration (desktop and server) and Active Directory
• Anti-virus administration and malware remediation
• Backup and recovery software
• Application support and administration
• Plus:
  Microsoft Windows Server, Microsoft Exchange, Cisco IOS/ASA, Linux, VMware, Hyper-V
• A+, Net+ certifications;
  Practical Office 365 Admin Experience or MS-900 certification

• Eligible to work directly for any U.S. employer without sponsorship
• Must be willing to work overtime and be on call (OT minimal; on-call approximately 2 weeks/year)
• Must have reliable transportation
• Fully onsite role, but must be able to work from home if needed

Benefits include health insurance, cell phone allowance, and retirement plan. There is also tremendous opportunity for professional development and opportunities for advancement. Come join our growing team in a fun and dynamic work environment!