IT Manager II

IT Manager II (Network & Telecom)

Responsible for overseeing the operation, maintenance, and enhancement of the company's network and telecommunication systems across retail stores, corporate offices, and distribution centers. This role provides leadership to technical staff, ensures high availability of critical infrastructure, drives automation, manages vendors, and supports business growth with scalable and secure technology solutions.

Base salary range: $134,300 - $229,400 (dependent on experience, skills, qualifications, and location).

• Leadership & Operations:
  • Lead a team of IT network and telecom specialists.
  • Ensure high uptime and reliability for WAN, LAN, Wi‑Fi, SD‑WAN, firewalls, and telecom systems (VoIP, call routing).
  • Oversee daily issue management, escalations, and root cause analysis for networking and phone‑related incidents.
  • Develop and enforce operational standards, documentation, and procedures.
• Network & Telecom Management:
  • Design, configure, and troubleshoot network infrastructure including routers, switches, firewalls, and wireless systems.
  • Oversee telecom systems including VoIP platforms, call center technologies, SIP trunks, and carrier relationships.
  • Evaluate performance metrics, identify bottlenecks, and implement improvements to enhance reliability and efficiency.
• Vendor & Contract Management:
  • Lead vendor relationships for networking, telecom, hardware, and managed services providers.
  • Negotiate contracts, monitor SLAs, and ensure vendors deliver reliable, cost‑effective solutions.
  • Coordinate vendor‑led implementations, upgrades, and service engagements.
• Automation & Tools:
  • Drive automation initiatives using Python scripts and tools to reduce manual tasks and improve monitoring.
  • Collaborate with engineering teams to introduce efficiencies throughout the IT infrastructure lifecycle.
  • Utilize Microsoft 365 and related applications to streamline workflows and enhance team productivity.
• Process, Compliance & Change Management:
  • Implement and maintain ITIL best practices in incident management, change management, and problem management.
  • Govern change processes to reduce risk and ensure smooth deployment of infrastructure improvements.
  • Ensure compliance with security policies, data protection standards, and audit requirements.

• Bachelor's degree in information technology, Computer Science, or related field, or equivalent experience.
• 8-10+ years of experience supporting enterprise IT networks and telecom systems.
• 4+ years of experience in a leadership or team‑lead role.
• Strong expertise in networking (Cisco, Aruba, or similar) and WAN, LAN, SD‑WAN, Wi‑Fi technologies.
• In‑depth knowledge of VoIP systems, SIP technologies, and call routing.
• Proven vendor and contract management experience.
• Hands‑on experience using Python for automation tasks (monitoring, configuration, log analysis).
• Strong proficiency with Microsoft 365 applications, Teams, and related admin tools.
• Knowledge of ITIL processes with experience implementing or operating within a change management framework.
• Contract negotiation and 5‑year budgeting experience.

• Building Effective Teams
• Developing Talent
• Collaboration
• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Manages Conflict
• Business Acumen
• Plans, Aligns and Prioritizes
• Organizational Agility
• Problem Solving / Decision Quality
• Dealing with Ambiguity
• Customer Focus
• Negotiating / Influencing

Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in‑person and/or virtual meetings, typing, and working with paper/files. Consistent timeliness and regular attendance are required. Vision requirements: ability to see information in print and/or electronically. Minimal travel will be required. This role requires regular in‑office presence but may be performed using a combination of in‑office and remote work.

IT Analyst

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion…