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Remote IT Help Desk Specialist: Fast
Remote / Online - Candidates ideally in
Albuquerque, Bernalillo County, New Mexico, 87101, USA
Listed on 2026-07-11
Albuquerque, Bernalillo County, New Mexico, 87101, USA
Listing for:
Edgewaterit
Remote/Work from Home
position Listed on 2026-07-11
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Edgewater Federal Solutions is seeking a Help Desk Specialist to support the IT program at a major national laboratory. This role provides in-depth end-user support via phone, chat, and email, and collaborates with IT teams to resolve incidents and maintain knowledge articles.
The candidate will handle basic troubleshooting remotely, document ticket details, and participate in After-Hours Support rotations as needed.
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