DSHS FTAA ServiceNow Developer Senior Specialist

Senior Service Now Developer

We are seeking a self-starter, collaborative, and independent Senior Service Now Developer to join the Division of Information Technology (DIT) team within the Department of Social and Health Services (DSHS). Within DIT, the ITSM team works closely with business partners to leverage expertise in website development, information architecture, usability, and technology to deliver innovative technical solutions that support the agency's services and business divisions.

Join us and help drive the transformation, modernization, and innovation of the IT processes we use to serve our customers.

As a Senior Service Now Developer at DSHS, you will play a central role in designing, developing, and maintaining digital workflows that improve agency efficiency. You will transform complex business requirements into scalable, automated solutions on the Service Now platform while serving as a technical subject matter expert (SME) who ensures the platform delivers measurable business value. The Service Now Developer is responsible for the full application development lifecycle, including solution design, architecture, development, testing, deployment, and ongoing optimization.

In this role, you will collaborate closely with business stakeholders to understand requirements, translate them into technical solutions, and implement workflows that streamline processes and enhance operational effectiveness across the organization.

The official workstation for this position is in Olympia and offers flexible hybrid remote work. You can be based anywhere in Washington State. However, occasional travel may be required based on business needs.

Some of what you'll do:

• Customize user interfaces, portals, and service catalogs using HTML, CSS, and AngularJS to improve the user experience and service delivery.
• Apply advanced technical knowledge and considerable discretion to evaluate and resolve complex tasks such as constructing efficient applications using stored procedures, functions, server & user controls, web services (using SOAP, UDDI and WSDL) and standard libraries.
• Design, configure, and maintain integration between Service Now and external systems using REST/SOAP APIs or Service Now Spokes and the Integration Hub to ensure seamless data exchange for business operations.
• Conduct peer code reviews on products developed by junior or peer positions
• Code, compile, and test programs and databases to ensure design specifications are met.
• Consult with business owners/users to translate business requirements and offerings into system functionality and automation.
• Develop user-interface (UI) design, coding, testing and implementation of application components and web services.
• Develop and implement new applications, modules, and workflows for various Service Now products (e.g., ITSM, HRSD, ITOM) by writing JavaScript code or low code/no code, configuring business rules, UI policies, and data lookups to automate and streamline business processes.
• Develop data policies, UI actions, business rules and client scripts to automate and standardize, that ensure SaaS applications align with business processes.
• Develop and publish system workflows to automate business and IT support processes in support of agency-wide services delivery.
• Utilizes agency release management processes to ensure system features and changes are properly documented and tracked prior to official release. Utilizes development environments to ensure system modifications are properly tested prior to release.
• Coordinates with system administrators to ensure software and platform version releases are properly tested and approved prior to release into production.
• Train business customers to effectively utilize application functionality to include knowledge and task management, ad-hoc reporting and general usage.

Who should apply?

• A bachelor's degree including 9 semester or 15 quarter hours of computer science courses
• AND seven years of consultative, administrative or supervisory experience in information technology analysis, system maintenance, application development, troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.
• OR associates degree or completion of an accredited vocational training program in an Information Technology or related program and nine years of consultative, administrative, or technical supervisory experience in Information Technology analysis, system maintenance, application development, troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.
• OR eleven years as an Information Technology System Administration technician or equivalent or higher. Consultative, administrative experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing or programming computer systems applications or databases, or technical support in…