Desktop Support Technician--Remote f​/Wisconsin in Columbia,

Desktop Support IV (Tier 3 Support)

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Position:
Desktop Support IV (Tier 3 Support) Job Type: Contract Work Setup:
Mostly Remote (occasional on-site visits required) Duration:
Through June 30, 2027 (with potential for multiple year extensions)

Overview:
We are seeking an experienced Desktop Support IV professional to provide Tier 3 support in a large enterprise environment supporting over 10,000 users. This role involves troubleshooting, maintaining systems, and assisting with technical project implementations.

Key Responsibilities:

• Provide Tier 3 support for workstation hardware and software
• Maintain and support operating systems on user workstations
• Troubleshoot and support peripheral devices (printers, scanners, etc.)
• Manage incidents and service requests in a timely manner
• Assist as a technical resource on assigned IT projects
• Collaborate with a team of technicians and project managers
• Support large-scale deployments and system updates

Required Qualifications:

• 5+ years of experience in Tier 3 desktop support
• 5+ years of experience supporting workstation operating systems
• 5+ years of experience in incident and service request management
• Strong written and verbal communication skills
• Ability to balance support tasks and project work

Preferred Qualifications:

• Experience with software packaging tools (SCCM, Ivanti)
• Patch management and imaging experience
• Familiarity with Group Policy Objects (GPO)
• Experience with Learning Management Systems (LMS)
• Google Workspace experience

Additional Requirements:

• Must currently reside in Wisconsin
• Comfortable working remotely with occasional on-site visits

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.