Partner Technical Advisor Job Washington District of Columbia USA,IT/Tech

Partner Technical Advisor

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner Technical Advisor based in the United States.

This role focuses on enabling successful partner-led implementations and long-term customer success within a modern customer experience technology environment. The position combines deep technical expertise, strategic guidance, and relationship management to help partners deliver scalable solutions. You will work closely with cross-functional teams to improve adoption, reduce risks, and maximize customer value. The role requires a strong understanding of contact center technologies, integrations, and enterprise customer journeys.

You will act as a trusted advisor, translating complex technical concepts into practical recommendations and business outcomes. This is an opportunity to influence partner ecosystems, drive retention, and support innovation in a fast-moving technology landscape.

Accountabilities:

The Partner Technical Advisor will be responsible for strengthening partner capabilities, improving customer outcomes, and ensuring successful adoption of customer experience solutions. This role requires ownership of technical enablement, portfolio management, and proactive problem-solving across complex enterprise environments.

Manage a regional portfolio of customers with complex customer experience deployments, partnering with stakeholders to drive adoption, retention, and value realization.
Establish technical standards, best practices, and enablement frameworks that improve consistency across partner-led implementations.
Develop onboarding strategies, capability assessments, and adoption plans to help partners maximize solution value.
Identify customer health risks, analyze engagement signals, and collaborate with partners to create effective remediation plans.
Support partners with operational challenges after deployment and provide guidance to improve long-term customer success.
Maintain accurate customer and service data, monitor renewals, and identify opportunities for expansion within partner-managed accounts.
Collaborate with product, engineering, partner, and solution teams to share feedback and influence future improvements.
Stay current with evolving technology capabilities and translate new features into meaningful customer outcomes.
Coach and enable partners by simplifying complex architectures and helping them deliver stronger customer experiences.

Requirements:

The ideal candidate will bring strong technical expertise, customer-facing experience, and the ability to operate strategically within a partner ecosystem. Success in this role requires a balance of technical depth, communication skills, analytical thinking, and a customer-focused mindset.

Minimum of 8 years of project engineering or technical experience related to customer experience solutions, including contact center, workforce engagement, or virtual agent technologies.
At least 5 years of experience working directly with customers, partners, or enterprise stakeholders.
Experience working within a customer experience practice, systems integrator environment, or similar technology-focused organization.
Proven experience deploying complex cloud contact center solutions for enterprise customers is highly preferred.
Background in account management, customer success, partner enablement, or technology consulting.
Strong knowledge of CCaaS, AI-powered customer experience solutions, SIP protocols, REST APIs, WebRTC, SSO technologies, SBC configuration, voice gateways, and cloud telephony integrations.
Familiarity with CRM integrations such as Salesforce, Microsoft Dynamics, Service Now, Hub Spot, or Zendesk.
Understanding of data analytics, reporting tools, compliance requirements, and security practices for customer experience environments.
Excellent interpersonal, communication, coaching, and presentation skills.
Ability to analyze data, identify trends, manage priorities, and operate independently in a fast-paced environment.
Strong problem-solving abilities with a proactive approach to identifying and mitigating customer risks.
Ability to quickly learn evolving technologies and translate technical capabilities into business value.

Benefits:

Competitive compensation range with a base salary opportunity of approximately $97,600 to $225,700 depending on qualifications, experience, and location.
Additional total compensation opportunities including bonus and equity components.
Remote work flexibility within the United States.
Comprehensive benefits package supporting physical, mental, emotional, and financial wellbeing.
Programs designed to support work-life balance and personal development.
Opportunities to grow skills and advance within a collaborative, innovation-focused environment.
Access to resources and workplace programs that encourage employee wellbeing and community engagement.