Product Support Specialist; REMOTE

Product Support Specialist — LeasingOS Portfolio Management

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the role

LeasingOS is a fast-growing product within JLL's leasing technology portfolio, and we are scaling our product and support function rapidly as we extend it across the business. As a Product Support Specialist, you will serve as a product expert for the Portfolio Management capabilities of LeasingOS - the connective tissue between our brokers and the product. You will represent Portfolio Management to our users, train brokers to use it effectively, and uphold a consistently high standard of quality and service across our lease abstraction work.

This role demands exceptional attention to detail. As we transition lease abstraction toward an AI-driven process, accuracy is non-negotiable: you will be relied on to spot issues in lease data that others miss and to keep the quality of our output high.

As the Product Support Specialist, you will be responsible for:

• Acting as the product subject-matter expert for the Portfolio Management section of LeasingOS, and delivering training and walkthroughs that help brokers adopt and get value from it
• Conducting detailed quality review of abstracted lease data, identifying discrepancies and resolving issues to maintain a high standard of accuracy and service
• Supporting the lease abstraction process by serving as a point of contact for our offshore abstraction team, resolving their questions to keep delivery moving smoothly
• Resolving recurring user queries through our support channels, providing consistent, professional and timely responses
• Managing broker expectations on abstraction timelines, handling time-sensitive conversations with professionalism and care
• Supporting stakeholder communication on topics including pricing and product vision

Sounds like you?

• Experience in lease abstraction or lease administration, with the demonstrated ability to spot issues and discrepancies in lease data
• Exceptional attention to detail and a strong commitment to quality of work and service
• Excellent interpersonal and communication skills, including the confidence to manage demanding or time-pressured conversations and keep them productive
• Comfortable managing expectations and competing priorities in a fast-paced environment
• Comfort with, and interest in, AI-supported workflows
• Self-directed, with a bias toward continuous learning and initiative

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

55,000.00 – 70,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Atlanta, GA, Austin, TX, El Paso, TX, Houston, TX, Knoxville, TN, Memphis, TN, Nashville, TN, Oklahoma City, OK

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay