Qualia Administrator​/Super User

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for aQualia Administrator / Super User (Real Estate Technology) based in the United States.

This role is a key operational and systems ownership position focused on optimizing and supporting a mission‑critical real estate closing platform used across transaction workflows. You will serve as the go‑to expert for platform configuration, user support, and process optimization, ensuring smooth and compliant transaction management. Working in a fast‑paced, remote‑first environment, you will collaborate closely with internal stakeholders to improve efficiency, reduce friction, and enhance user adoption.

The position blends technical system administration with hands‑on operational support, requiring both analytical thinking and strong communication skills. You will play a central role in configuring workflows, managing permissions, and maintaining system integrity. This is a highly impactful role where your work directly influences transaction accuracy, compliance, and overall business performance.

• Act as the primary subject matter expert for the Qualia platform, supporting users with system‑related questions, troubleshooting, and enhancements.
• Configure, maintain, and optimize workflows, transaction stages, templates, and system settings to align with business and regulatory requirements.
• Support end users through training, documentation, and ongoing guidance to improve adoption and platform proficiency.
• Manage user roles, permissions, and data access controls to ensure system security and compliance standards are upheld.
• Collaborate with cross‑functional teams to identify system gaps, streamline processes, and implement scalable improvements.
• Assist in diagnosing and resolving technical issues, escalating when necessary, and ensuring timely resolution.
• Create and maintain process documentation, including guides, runbooks, and best practice resources.

• 3+ years of experience as a system administrator, super user, or power user within real‑estate closing, title, or escrow platforms (Qualia experience strongly preferred).
• Strong understanding of real‑estate transaction workflows, closing processes, and compliance considerations.
• Experience configuring software systems, including workflows, templates, permissions, and integrations.
• Strong technical aptitude with the ability to understand system architecture, data structures, and process mapping.
• Excellent communication skills with the ability to translate technical concepts into clear, user‑friendly guidance.
• Proven ability to train and support end users in a structured and effective manner.
• Detail‑oriented mindset with strong organizational skills and a focus on accuracy and compliance.
• Ability to work independently in a remote environment while collaborating across distributed teams.
• Experience supporting system implementations or integrations is a plus.

• Competitive annual salary: $60,000 – $90,000 USD
  , depending on experience and level
• Fully remote work environment within the United States
• Standard business hours for predictable work‑life balance
• Direct hire opportunity with long‑term stability
• Opportunity to own and shape a critical enterprise platform
• Exposure to real‑estate technology systems and workflow optimization initiatives
• Collaborative, cross‑functional working environment
• Opportunity to improve processes that directly impact transaction efficiency and compliance.