Workstation Support Technician

Position Summary

To see the full list of duties view the position description.

Salary Information

The starting pay rate for this position is between $31.11 - $36.92 per hour ($64,708 - $76,793 annually), depending on experience and qualifications, plus excellent benefits. Use this Total Rewards Calculator to see an estimate of the total value of our competitive benefits package!

The classification of this position is an IS Technical Services Senior, which is in Pay Schedule 07, Pay Range 34. Pay will be set in accordance with the State of Wisconsin Compensation Plan in effect at the time of hire. Starting pay for current state employees may vary based on applicable provisions in the Compensation Plan.

Job Details

Background Checks:
Due to the nature of this position, final candidates will be subject to criminal background, fingerprint, and tax compliance checks.

I-9 Requirements:
Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without sponsorship) at the time of appointment. The Department of Revenue does not sponsor work or student visas and is not an eligible OPT employer for those with F1 visas.

DOR participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S.

Probationary Period: A 12-month probationary period may be required.

Remote/Telework up to 60%.

Note:

During probation you will have the opportunity to gradually increase to 60% (i.e., working remotely three (3) days per week, and will report to the 2135 Rimrock Road;
Madison WI building, two (2) days per week) within 9 months (of your 12 month probation) based on performance and workload needs. Remote work is intended to be performed primarily in the State of Wisconsin and is subject to change based on business needs.

Scheduled

Hours:

Monday through Friday between the hours of 7:00 am to 4:30 pm (depending on length of lunch).

Qualifications

Minimum-qualified candidates will have experience in each of the following:

* Experience using software tools to manage, or secure computers and/or mobile devices. (e.g., Microsoft Active Directory, Microsoft Configuration Manager, Group Policy Management console, Microsoft Intune).

* Experience providing IT support to internal or external customers.

* Experience creating or updating technical IT documentation.

Well-qualified candidates will have experience in a minimum of two (2) two the following (in addition to the minimum qualifications):

* Experience using software tools to manage, and secure computers and mobile devices. (e.g., Microsoft Active Directory, Microsoft Configuration Manager, Group Policy Management console, Microsoft Intune).

* Experience working with Microsoft Intune in a Windows 11 enterprise environment (e.g., device enrollment, configuration profiles, application deployment, compliance policies, monitoring, etc.).

* Experience troubleshooting and resolving endpoint issues such as policy conflicts, device enrollment failures, or application deployment problems.

* Experience using one or more scripting language or programming language (e.g., Windows Batch, Power Shell, Perl, etc.).

Preference will be given for applicants that their IT experience was with a public sector entity.

How To Apply

To be considered for this position, you must complete the online application. Click "Apply for Job" to start the application process. For instructions, refer to the following link:
Applying to State Service.

You must attach a current resume and a letter of qualifications in a Microsoft Word or PDF compatible format. Each document should be limited to 4 pages. Pages beyond 4 may be disregarded by the rating panel. Make certain these documents clearly illustrate your experience, including detailed examples, with each of the qualifications listed in the "Qualifications" section of this announcement.

These documents will be used to assess whether your qualifications meet the qualifications required for the job. For instructions on developing your application and what should be included in these materials, . Make certain your resume and letter are how you want them to be before you finalize the application as you are not able to update or change your application materials once you click "Submit".

Submitted materials will be evaluated by a job expert and the most qualified applicants will be invited to the next step of the selection process. If you are invited to interview, you will be contacted via email. Make certain your contact information is correct and check your email regularly.

Permanent classified state employees who are eligible for transfer, voluntary demotion, or reinstatement should complete the application process as described above by the stated deadline.

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified…