Associate Software Fulfillment Specialist; Remote, U.S

Position: Associate Software Fulfillment Specialist (Remote, U.S.)
** Join us at Entrust *
* At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. 

** Get to Know Us *
* Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It's the curiosity, dedication, and innovation that drive our success and help us anticipate the future. 

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* About the Role:

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* We're looking for a detail-oriented, tech-savvy  
** Associate Software Fulfillment Specialist
** to support our software fulfillment and SaaS delivery operations. This role sits at the intersection of customer experience, licensing automation, and digital product delivery, ensuring customers receive seamless, secure access to our platforms and products.

You'll play a critical role in order-to-fulfillment workflows, enabling customers to quickly realize value from our solutions. If you thrive in a fast-paced, systems-driven environment and enjoy solving operational challenges, this is a great opportunity to grow within SaaS operations.

** What You'll Do:*
* ** Software Fulfillment:*
* + Execute end-to-end order fulfillment workflows, ensuring accurate and timely provisioning of software and software subscriptions

+ Generate and deliver license entitlements, activation keys, and access credentials through integrated systems

+ Ensure customers are successfully onboarded and activated with minimal friction

+ Ensure compliance with U.S. export control regulations by validating customer, product, and geographic eligibility prior to fulfillment of export-controlled software and licensing

** Trusted Care Support:*
* + Manage customer lifecycle activities within Trusted Care, including user onboarding, access provisioning, and entitlement management to support a seamless activation experience

+ Provide ongoing Trusted Care support, resolving access, provisioning, and platform-related inquiries to ensure consistent and high-quality customer experiences

** Operational Excellence and Automation:*
* + Partner with cross-functional teams to identify process gaps and implement scalable improvements

+ Contribute to automation and system optimization efforts within fulfillment workflows

+ Maintain and enhance process documentation and operational playbooks

** Collaboration and Customer

Experience:

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* + Communicate proactively with internal stakeholders to resolve fulfillment issues quickly

+ Ensure high-quality, consistent experiences across all customer touchpoints

+ Owns User Acceptance Testing (UAT) for new features, integrations, and product releases for U.S. export-controlled products

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* Qualifications:

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* We're looking for an Associate Software Fulfillment Specialist who has:

+ Exceptional attention to detail with a high degree of accuracy and accountability

+ A strong desire to partner with cross-functional teams to drive operational outcomes

+ Adaptability to shift priorities in a fast-paced environment while maintaining accuracy and efficiency

+ The ability to operate independently with minimal direction and oversight

+ Strong communication skills to convey information and resolve issues effectively

+ Familiarity with SaaS or software delivery processes

+ Experience working with enterprise business systems such as Salesforce, Oracle EBS, etc.

+ Experience in a service or manufacturing environment utilizing integrated business systems

+ Authorization to work in the United States without sponsorship

** Where you will be:
** This role is open to a  
** fully remote work model
** for candidates based in the  
** U.S.*
* ** About Entrust:
** Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure…