Desktop Support Tier 2

Desktop Support (Tier
2)

The Commonwealth of Pennsylvania (PennDOT) is seeking an experienced Workstation Specialist to provide Tier 2 desktop support across District 5 offices. The selected candidate will install, configure, troubleshoot, and support enterprise workstation hardware, software, printers, laptops, mobile devices, and network connectivity while providing technical support to end users across multiple remote locations.

• 2+ years of PC Hardware & Software Installation/Troubleshooting
• Enterprise LAN/WAN environment experience
• Laptop & Docking Station Support
• Multifunction Printer Support
• Remedy or similar Ticketing System
• Cat5e/Cat6 Cabling & Terminations
• Valid Driver's License
• Ability to travel throughout the assigned region
• Strong communication, customer service, and troubleshooting skills

• Active Directory
• Microsoft SCCM
• Cisco VPN Router Support
• Hyena System Management Software
• Process Documentation
• Team Deployment Experience
• Project Management
• Reading Architectural/Electrical Plans

• Install, configure, and troubleshoot desktop hardware, software, laptops, printers, and peripherals.
• Provide Tier 2 onsite and remote technical support for end users.
• Configure Active Directory accounts, SCCM deployments, Cisco Any Connect VPN, and workstation imaging.
• Install and terminate Cat5e/Cat6 network cabling.
• Support iPhones, iPads, and Air Watch-managed mobile devices.
• Maintain hardware inventory, asset management, and Remedy tickets.
• Support VoIP, conferencing equipment, and telecommunications.
• Create technical documentation and recommend process improvements.

Flexible work from home options available.