Clinical Service Desk-Helpdesk-REMOTE

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Clinical Service Desk-Helpdesk-REMOTE-US to join our team in Fargo, North Dakota (US-ND), United States (US).

Shift Flexibility and Work Requirements: All candidates are required to be shift flexible. Night, weekend, holiday, and overtime work may be required depending on business requirements.

• This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365.
• All candidates will have to be shift flexible. Shift work is required, including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.
• Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to, workflow issues, application errors, user access, and functionality.
• Track and document the appropriate comments, and close or escape the incident tickets and related issues in a timely manner.
• Responsible for driving resolution of incidents on a 24/7 desk.
• Read text on computer screens for the duration of the shift.
• Remain at designated workspace and in the phone queue for an 8 to 10‑hour period with scheduled breaks.
• Ensure a quiet, private workspace with high‑speed, wired internet.
• Travel up to 10% of the time, if required.
• Lift up to 25 lbs. if needed for equipment setup.
• Have a working cell phone for manager communication and Two‑Factor Authentication.

• Minimum of 4 years of service desk/helpdesk experience or an equivalent combination of education and technical troubleshooting experience (e.g., 2 years of work experience and 2 years of technical education).
• Minimum of 1 year of technical troubleshooting experience.
• High school diploma or equivalent required.

• Experience in a call center environment.
• Demonstrate a service philosophy in all interactions with clinicians and colleagues.
• Effective communication and interpersonal skills.
• Proficient typing and English language skills (both verbally and in writing).
• Strong listening capabilities to fully understand caller’s needs and requests.
• Exceptional ability to work optimally in a fast‑paced environment.

Minimum 1 year Healthcare‑Healthcare Systems‑Customer Service experience.

NTT DATA provides a reasonable range of compensation for U.S.

-based positions. The starting pay range for this remote role is $37,944‑$71,300. This range reflects the minimum and maximum target compensation for the position across all U.S. locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

The role is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long‑term disability coverage, paid time off, employee assistance, participation in a 401(k) program with company match, and additional voluntary or legally‑required benefits. We offer a full comprehensive benefits package that starts from your first day of employment.

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. 1099 or corp‑2‑corp contractors or the equivalent will NOT be considered.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information on Pay Transparency, EEO rights, and our EEO Policy Statement, please refer to our website.