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Senior Remote Service Desk Engineer; Tier 3

Remote / Online - Candidates ideally in
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listing for: Unio Digital
Remote/Work from Home position
Listed on 2026-07-13
Job specializations:
  • IT/Tech
    IT Support, Azure
Salary/Wage Range or Industry Benchmark: 85000 - 120000 USD Yearly USD 85000.00 120000.00 YEAR
Job Description & How to Apply Below
Position: Senior Remote Service Desk Engineer (Tier 3)

Unió Digital is seeking a Remote Tier III Service Desk Engineer to join our USA-based MSP. You will serve as the escalation point for complex issues, lead client onboarding, and coordinate IT projects to ensure successful outcomes.

You’ll provide hands-on end-user support when required, mentor Tier I–II technicians, and help improve IT service management practices. Essential experience includes Azure AD, Active Directory, Intune, HaloPSA, and Meraki within modern remote support environments.

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Position Requirements
10+ Years work experience
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