Senior Customer Success Engineer

Senior Customer Success Engineer

As a Senior Customer Success Engineer at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. You will understand the obstacles faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their goals.

Responsibilities

• Adapt quickly to changing priorities and capable of operating in an ever-changing work environment.
• Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client's objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements.
• Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms.

Requirements

• 5+ years of experience developing, implementing, or managing digital solutions.
• Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred.
• Experience with web technologies, analytics, front-end development, and best practices for UX/UI.
• Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus.
• Must exhibit proficiency in JavaScript development.
• Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf.
• Expert knowledge of browser developer tools to test scripts & diagnose issues.
• Familiarity with the page load lifecycle & techniques for performance optimization.
• Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients.
• Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment.
• Excellent verbal and written communication skills with exemplary presentation skills.
• Socially capable and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical.
• 10% travel.
• Compensation: $120, base | bonus eligible.

Recruitment Process

Note:

This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest.

- Recruiter Screen (30 minutes) - Technical Assessment - Hiring Manager Interview (60 minutes) - Vice President of CSE Interview (30 minutes) - Chief Customer Officer Interview (30 minutes) - CEO Interview (30 minutes)

Perks and Benefits

This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.

Group benefits

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)

FSA, DCFSA, and HSA accounts

Employee Assistance Programs (EAP)

Telehealth options

Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident

Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.

Discounts on Pet Insurance

401k (with employer match) and Options / Equity

13 company holidays

Unlimited Paid Time Off

Sick leave

Parental/Adoption Leave

In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.

Promotional opportunities

Rewards and recognition programs

Robust onboarding and training program

One-time stipend for work-at-home employees

Monthly business expense stipend

Flexible work environments

Employee Discount Program (Perks at Work)

Employee Referral Program

Lead Referral Program

Mac Book and awesome swag delivered to your door

Encouraging and collaborative culture

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

About Quantum Metric

As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives.

Today, Quantum Metric captures insights from 50 percent of the world's internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications.

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, Built In, Fast Company and Forbes.

If the above role seems like a match and you're interested in joining a team of people with exceptional…